Offering at-home personal experiences is a great way to build deep and lasting relationships with your clients. As lockdown eases, virtual appointments will keep your customers safe but engaged with your brand, before they enter your stores.

Bookable virtual services could include:

  • Virtual 1-2-1 consultations or group meetings
  • Virtual personal shopping experiences
  • Virtual showcases
  • Virtual fittings and events
  • Virtual masterclasses and more!

How do I setup a virtual service?

Appointedd has a direct integration with Zoom. This means you can efficiently manage all of your services virtually and in one place. Read more about our Zoom integration here.

If you don't have a Zoom account, you can sign up here. Alternatively, you can still connect Appointedd to Skype, MS Teams, Google Meets, FaceTime etc.

First you need to create a service. Once created, you can connect Appointedd to Zoom and in the advanced settings of your services, flip the Zoom slider to ON and click Save.

If you don't want to use Zoom, you need to copy your web meeting URL from your chosen video conferencing platform and paste it into your automated communications. You are best pasting your web meeting link in your confirmation and reminder messages.

What happens when a client books a virtual appointment?

With our Zoom integration, a web meeting is created in Zoom when a booking is made. The web meeting URL (e.g. https://zoom.us/j/123456789) is included in the confirmation email to the customer as part of the body of the email and in the attached .ics calendar file. Read more about this here.

With other video conferencing platforms, the web meeting URL will be included in your automated confirmation and reminder messages, if you pasted the link there. By doing so, the customer will successfully receive the link in their emails and click to join the virtual appointment.

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