The booking resource description variable

Learn more about the advanced communications booking resource description variable.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago


Variable name

How to type the variable

What the variable does

Booking resource description


Inputs the description for the resource who has been assigned to this booking.

What is the booking resource description and where is it set up?

When a booking is created for a service, it is assigned to a resource. The resource that the booking is assigned to will be determined by which resources are available, which resources have the ability to host the service and if you have the setting turned on, which resource the customer has selected.

The resource description is a data field which you can fill out on the resource details page:

How will this display within our communications?

Here is an example of an english email template which includes the booking resource description variable:


<p>Hi {{customer_firstname}},<br>
Thank you for booking the {{booking_label}} on {{booking_start_time}}.</p>

<p>{{resource_name}} will be looking after you for the duration of your visit and will be at reception to welcome you when you arrive. For your information, {{resource_description}}. <br>
The {{booking_label}} will take place at the {{booking_location}}. If you have any questions prior to your booking, please don't hesitate to get in touch by replying to this email. </p>

<p>We look forward to seeing you on soon, however if you need to cancel your booking you can do so <a href="{{booking_cancellation_url}}">here</a>.</p>

Lothian Activity Centre</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:

As you can see there is a line break at the beginning of the resource description that has not been inputted in the code. This is because the resource description content box within the resource details page contains this data as:

<p>Megan is an experienced activity leader and has worked with Lothian Activity Centre for 5 years.</p>

Therefore a new paragraph is created. You can word your content creatively so that it makes sense to have the description on it's on paragraph.

We would love to hear any feedback πŸ‘‚

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