Variable name

How to type the variable

What the variable does

Business cancellation URL


Inputs a link that customers can click on to cancel their booking.

What is the booking cancellation URL?

The booking cancellation URL is a link that you can include in your communications to customers that allows them to cancel their bookings.

When using our standard communications functionality, you can include the cancellation link in confirmations and modifications by going to Booking tools > Customize your booking flow and switching on this toggle:

You also have the option to turn this on for reminders:

When using advanced communications you can use the booking cancellation URL to input this where ever you like in the content.

How will this display within our communications?

Here is an example of an english email template which includes the booking cancellation URL variable:


<p>Hi {{customer_firstname}},<br>
Thank you for booking the {{booking_label}} on {{booking_start_time}}.</p>

<p>{{resource_name}} will be looking after you for the duration of your visit and will be at reception to welcome you when you arrive. If you have any questions prior to your booking, please don't hesitate to get in touch by replying to this email. </p>

<p>We look forward to seeing you on soon, however if you need to cancel your booking you can do so <a href="{{booking_cancellation_url}}">here</a>.</p>

Lothian Activity Centre</p>

When you click on the variable, it will input {{booking_cancellation_url}}, but if you would like to hyperlink a word such as "here" used in the example above, you can type:

<a href="{{booking_cancellation_url}}">INSERT WORD"</a>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:

We would love to hear any feedback πŸ‘‚

Did this answer your question?