The customer email variable

Learn more about the advanced communications customer email variable.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago


Variable name

How to type the variable

What the variable does

Customer email


Inputs the customer's email.

What is the customer email variable?

When a customer makes a booking with you via your booking tools, or if you make a booking on their behalf within the Appointedd system, there is a field for them to input their email address. This is so communications can be sent to them and also to create a customer profile within Appointedd.

You can use the customer email variable to include the email address of the customer within your communications.

How will this display within our communications?

Here is an example of an english email template set up with the customer email variable:


<p>Hi {{customer_firstname}} ({{customer_email}}),</p>

<p>Thank you for booking:<br>{{service_name}} | {{booking_start_time| date: "dd LLLL y | t"}}</p>

<p>We are very much looking forward to welcoming you and {{customer_custom_fields.dog_name}}.</p>

<p>Please enter through the main door and wear a face mask.</p>

<p>Lothian Dog Training</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:

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