Overview

Variable name

How to type the variable

What the variable does

Customer last name

{{customer_lastname}}

Inputs the customer's last name.


What is the customer last name variable?

When a customer makes a booking with you via your booking tools, or if you make a booking on their behalf within the Appointedd system, there is a field for them to input their first and last name. This is so you can identify the customer when they arrive for their booking and also to create a customer profile within Appointedd.

You can use the customer last name variable to personalise your communications to customers.


How will this display within our communications?

Here is an example of an english email template set up with the customer full name variable:

or

<p>Hi {{customer_firstname}} {{customer_lastname}},</p>

<p>Thank you for booking:<br>{{service_name}} | {{booking_start_time| date: "dd LLLL y | t"}}</p>

<p>We are very much looking forward to welcoming you.</p>

<p>Please enter through the main door and wear a face mask.</p>

<p>Lothian Dog Training</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:


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