Overview

Variable name

How to type the variable

What the variable does

Customer mobile

{{customer_mobile}}

Inputs the customer's mobile number.


What is the customer mobile variable?

When a customer makes a booking with you via your booking tools, or if you make a booking on their behalf within the Appointedd system, there is a field for them to input their mobile number. This is so you can send customers communications via SMS if you would like to.

You can use the customer mobile variable to personalise your communications to customers.


How will this display within our communications?

Depending on the information you wish to communicate with customers, the customer mobile variable may not be that helpful in most cases. However it could be helpful for communicating information to your resources. For example you could create a reminder that sends to your resources 24 hours before a booking that reminds them to call the customer to ask for some information you require to carryout the booking effectively. For example:

or

<p>Hi {{resource_name}},</p>

<p>I hope you're having a nice day! Here is a reminder for a booking that you have in 24 hours:<br>
{{customer_fullname}} | {{customer_email}} | {{customer_mobile}} | {{service_name}} | {{booking_start_time| date: "dd LLLL y | t"}}</p>

<p>You may find it helpful to call the customer in advance of their booking to gain a deeper understanding of the styles and colours they are looking for.</p>

<p>If you have any questions please don't hesitate to get in touch with your manager.</p>

<p>Best wishes,<br>
Management team</p>

When a customer books a service or event, the resource will then automatically receive a booking reminder email at the specified time before the booking start time. This is constructed using the template we have saved above. This will then display as so:


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