Variable name

How to type the variable

What the variable does

Customer tier name


Inputs the name of the tier that the customer selected when booking a multi-tiered service.

What is a customer tier?

Customer tiers are a part of the multi-tier service functionality that we offer. You can learn all about setting up multi-tiered services here.

When setting up a multi-tiered service you can create multiple tiers for the customer to choose from:

This can be useful when communicating to customers as you can personalise the content to be specific to what they have booked.

How will this display within our communications?

Here is an example of an english email template set up with the customer tier name variable:


<p>Hi {{customer_firstname}},</p>

<p>Thank you for booking:<br>
{{customer_booking_tier_name}} {{service_name}} | {{booking_start_time | date: "DDD, t"}} {{booking_timezone_abbreviation}}</p>

<p>We look forward to welcoming you at the distillery soon!</p>

<p>Best wishes,<br>
Lothian Tours</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:

We would love to hear any feedback πŸ‘‚

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