Variable name

How to type the variable

What the variable does

Customer timezone full


Inputs the timezone of the customer.

How does Appointedd know what timezone to display and send in communications?

When a customer books with you, their timezone is recorded and is then used to display the correct information in their communications. You as the business can decide how this timezone is determined and displayed to the customer. If you would like the available booking times to be converted and shown in the customer's timezone, you can set up your booking tools to automatically detect the customer's timezone by reading their browser settings. Alternatively, you can specify which timezone the customer should be shown when choosing from available times. To do so turn off auto detect and select the timezone that you would like to default. You can edit these settings by going to Booking tools > Customize your booking flow:

It can be useful to communicate to the customer what timezone the times in their communications are referenced in so that if they are in a different country there is no confusion as to when their booking is.

How will this display within our communications?

Here is an example of an english email template set up with the customer timezone full variable:


<p>Hi {{customer_firstname}},</p>

<p>Thank you for booking:<br>
{{customer_booking_tier_name}} {{service_name}} | {{booking_start_time | date: "DDD, t"}} {{booking_timezone_abbreviation}}</p>

<p>We look forward to welcoming you at the distillery soon!</p>

<p>Best wishes,<br>
Lothian Tours</p>

<p>Please note that all times within this email are in {{customer_booking_timezone_full}}</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:

We would love to hear any feedback πŸ‘‚

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