Communications

Set up the communications sent on your behalf to your customers and your team.

18 articles in this collection
Written by Megan Grant and Nell Jonnieaux

How do SMS bundles work?

Find out where to buy your SMS bundles, when SMS credits are used and how many characters are in a credit.

Written by Megan Grant
Updated over a week ago

Set the name and email address your communications send from

Make the emails and SMS sent to your customers from your account more personalised by setting the send-from name and email address.

Written by Megan Grant
Updated over a week ago

Send confirmation emails from the resource on the booking

You can choose in Appointedd which name and email address emails from your account appear to have sent from.

Written by Megan Grant
Updated over a week ago

Send a calendar event to your customer's external calendar

Include a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.

Written by Megan Grant
Updated over a week ago

Communicating with your customers

Coming soon 👀 Dynamic communications ✉️

Take a sneak peak at how you'll be able to fully customise your email and SMS content in multiple languages.

Written by Megan Grant
Updated over a week ago

How to re-send a confirmation email

Learn how to send a copy of a confirmation email to your customers.

Written by Nell Jonnieaux
Updated over a week ago

What is the marketing suite?

How does the marketing suite work and what can you do with it?

Written by Nell Jonnieaux
Updated over a week ago

How to send confirmations for bookings

Set emails and SMS to send automatically when bookings are made and edited.

Written by Megan Grant
Updated over a week ago

Can I attach documents to email communications?

Learn how to attach files to emails sent to your customers.

Written by Nell Jonnieaux
Updated over a week ago

How to send reminders and follow-ups for bookings

Send relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.

Written by Megan Grant
Updated over a week ago

How to contact your customers directly from Appointedd

Send direct messages by SMS or email to individual customers or all participants in a group booking from the booking or customer record.

Written by Megan Grant
Updated over a week ago

How to create automated marketing notifications and campaigns

Send marketing automation from your account, according to the customer's booking behaviour.

Written by Megan Grant
Updated over a week ago

How customers opt-in to your marketing

In order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.

Written by Megan Grant
Updated over a week ago

How to edit the design of your email communications

Using your own custom HTML headers and footers, you can design the emails sent to your customers from your account.

Written by Megan Grant
Updated over a week ago

How to authenticate your domain

Authenticating your domain gives Appointedd permission to send emails from your own domain, ensuring that emails are successfully delivered.

Written by Megan Grant
Updated over a week ago

Communicating with your team

Can I send booking notifications to multiple email addresses within my business?

Set who within your business is notified for new, modified and cancelled bookings.

Written by Megan Grant
Updated over a week ago

How to send notifications to your resources

Learn how to notify your resources of new bookings made with them.

Written by Megan Grant
Updated over a week ago

SMS text messages

Why are my SMS running out faster than I would expect?

This guide explains possible reasons for your SMS credits being used up faster than expected.

Written by Nell Jonnieaux
Updated over a week ago