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Communications
Communications
Set up the communications sent on your behalf to your customers and your team.
18 articles in this collection
Written by
Megan Grant
and
Nell Jonnieaux
How do SMS bundles work?
Find out where to buy your SMS bundles, when SMS credits are used and how many characters are in a credit.
Written by
Megan Grant
Updated over a week ago
Set the name and email address your communications send from
Make the emails and SMS sent to your customers from your account more personalised by setting the send-from name and email address.
Written by
Megan Grant
Updated over a week ago
Send confirmation emails from the resource on the booking
You can choose in Appointedd which name and email address emails from your account appear to have sent from.
Written by
Megan Grant
Updated over a week ago
Send a calendar event to your customer's external calendar
Include a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.
Written by
Megan Grant
Updated over a week ago
Communicating with your customers
Coming soon 👀 Dynamic communications ✉️
Take a sneak peak at how you'll be able to fully customise your email and SMS content in multiple languages.
Written by
Megan Grant
Updated over a week ago
How to re-send a confirmation email
Learn how to send a copy of a confirmation email to your customers.
Written by
Nell Jonnieaux
Updated over a week ago
What is the marketing suite?
How does the marketing suite work and what can you do with it?
Written by
Nell Jonnieaux
Updated over a week ago
How to send confirmations for bookings
Set emails and SMS to send automatically when bookings are made and edited.
Written by
Megan Grant
Updated over a week ago
Can I attach documents to email communications?
Learn how to attach files to emails sent to your customers.
Written by
Nell Jonnieaux
Updated over a week ago
How to send reminders and follow-ups for bookings
Send relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.
Written by
Megan Grant
Updated over a week ago
How to contact your customers directly from Appointedd
Send direct messages by SMS or email to individual customers or all participants in a group booking from the booking or customer record.
Written by
Megan Grant
Updated over a week ago
How to create automated marketing notifications and campaigns
Send marketing automation from your account, according to the customer's booking behaviour.
Written by
Megan Grant
Updated over a week ago
How customers opt-in to your marketing
In order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.
Written by
Megan Grant
Updated over a week ago
How to edit the design of your email communications
Using your own custom HTML headers and footers, you can design the emails sent to your customers from your account.
Written by
Megan Grant
Updated over a week ago
How to authenticate your domain
Authenticating your domain gives Appointedd permission to send emails from your own domain, ensuring that emails are successfully delivered.
Written by
Megan Grant
Updated over a week ago
Communicating with your team
Can I send booking notifications to multiple email addresses within my business?
Set who within your business is notified for new, modified and cancelled bookings.
Written by
Megan Grant
Updated over a week ago
How to send notifications to your resources
Learn how to notify your resources of new bookings made with them.
Written by
Megan Grant
Updated over a week ago
SMS text messages
Why are my SMS running out faster than I would expect?
This guide explains possible reasons for your SMS credits being used up faster than expected.
Written by
Nell Jonnieaux
Updated over a week ago