Communications | Appointedd Support Base

Communications

Set up the communications sent on your behalf to your customers and your team.

13 articles in this collection
Written by Kirsty McLaughlin and Megan Grant

Send a calendar event to your customers to add to their calendar

Automatically send a calendar event to your customer when they make a booking.

Written by Megan Grant
Updated over a week ago

Communicating with your customers

How to send confirmations for bookings

Set emails and SMS to send automatically when bookings are made and edited.

Written by Kirsty McLaughlin
Updated over a week ago

How to send reminders and follow-ups for bookings

Send relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.

Written by Kirsty McLaughlin
Updated over a week ago

How to contact your customers directly from Appointedd

Send direct messages by SMS or email to individual customers or all participants in a group booking from the booking or customer record.

Written by Kirsty McLaughlin
Updated over a week ago

How to create automated marketing notifications and campaigns

Send marketing automation from your account, according to the customer's booking behaviour.

Written by Kirsty McLaughlin
Updated over a week ago

How customers opt-in to your marketing

In order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.

Written by Kirsty McLaughlin
Updated over a week ago

How to set the 'send from' name and email address

Make the emails and SMS from your account relevant to your customers by setting the send-from name and email address.

Written by Kirsty McLaughlin
Updated over a week ago

How to edit the design of your email communications

Using your own custom HTML headers and footers, you can design the emails sent to your customers from your account.

Written by Kirsty McLaughlin
Updated over a week ago

How to authenticate your domain

Authenticating your domain gives Appointedd permission to send emails from your own domain, ensuring that emails are successfully delivered.

Written by Kirsty McLaughlin
Updated over a week ago

Communicating with your team

Can I send notifications to multiple emails within my business?

Set who within your business is notified for new, modified and cancelled bookings.

Written by Kirsty McLaughlin
Updated over a week ago

How to send notifications to your resources

Learn how to notify your resources of new bookings made with them.

Written by Kirsty McLaughlin
Updated over a week ago

SMS text messages

Is there a capped number of text messages that I can send?

SMS are bought in bundles. See more details on pricing.

Written by Kirsty McLaughlin
Updated over a week ago

How SMS credits work

Discover how you can purchase SMS text message credits, what you can use them for and how to make the most of them.

Written by Kirsty McLaughlin
Updated over a week ago