Troubleshooting guides

Follow these step-by-step guides to troubleshoot your questions and get to the bottom of any mysteries.

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7 articles in this collection
Written by Madeline

My calendar says I have availability but I can’t make a booking

If you can't make a booking when you think you should be able to, follow through this guide to identify what's blocking your availability.
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Written by Madeline
Updated over a week ago

I moved a booking and can't remember when it was originally

If you moved a booking and now need to know when it was originally, you can find that from the emails sent.
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Written by Madeline
Updated over a week ago

I can't move a booking to a different resource

If you want to move an existing booking to another resource and are unable to, it will be due to a factor of your availability.
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Written by Madeline
Updated over a week ago

A booking has been canceled and I don’t know how

Bookings can be canceled by you and your staff or by your customers. Understand and control how and when customers can cancel.
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Written by Madeline
Updated over a week ago

There are spaces left in a group booking, but it's not available to book

Group bookings can be set up to be open. Check that the booking is set up correctly to multiple parties to join.
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Written by Madeline
Updated over a week ago

Emails sent from my account aren't being received

If your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
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Written by Madeline
Updated over a week ago

SMS sent from my account aren't being received

If your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
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Written by Madeline
Updated over a week ago