How your resources offer availability in their timezone

Your resources can set their working hours to repeat every week (Monday - Sunday) or as and when they know it. 

For example, if you work in PST most days but from 27th -31st January, you would set this in Appointedd by:

  • Normal working hours in PST
  • Add in exceptional working hours from 27th - 31st January in EST. 

This would ensure that you're available in EST for those dates but this won't disrupt your normal working hours. 

Additionally, this can be different for each one of your resources! So you can truly manage a global team from one system. 

How your customer views your availability in their timezone

When your customer arrives on your booking tool, it can detect their timezone (check that you have auto detect selected in your online booking settings).  So when the customer arrives at the availability step, the dates and times are offered in their timezone.

The dates and times offered always reflect the real-time availability of your resource(s) so your customer is offered your availability in their timezone. 

How bookings are communicated to the customer

Appointedd removes any timezone mistakes by send sending emails about a booking to the business, the customer, and the resource in their own respective timezones. 

For example, if the business is based in GMT, the customer in EST and the resource in PST. A booking made by the customer at 12pm EST sends a confirmation to all parties. The time of the booking in the emails is as below:

  • Business 5pm GMT
  • Customer 12pm EST
  • Resource 9am PST.  

No more timezone math! 🎉

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At The Swedish Teacher, Sara Hörberg and her team of remote teachers provide language tutoring over video conference to students across the world. You can see more details about how Sara uses Appointedd in this case study

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