To authenticate your domain, you need to own the domain and to have access to the settings. If you have this, just follow the steps below. While the process can be straightforward to set up, we recommend partnering with your IT team if you have access to one to make the process easier.

  • Log in to Appointedd at

  • Under the Setup tab, click Edit business profile

  • Under the communication details title, you'll find the option to set your send-from email address

  • Type in the email address from which you want Appointedd to send your emails from

You'll be given three customised DNS records.

  • Copy the host and value strings

  • Paste them into your email domain settings

  • Return to Appointedd and click authenticate.

As long as the DNS records you entered into your domain settings match the ones you were given in Appointedd, your domain is now authenticated!

Not sure how to find your domain settings?

Please note that you need to own the domain to be able to authenticate it.

If you have access to an IT team, they'll be able to action this for you.

If you domain is hosted on Gmail, Outlook or iCloud, please refer to the guides below:

Here is a short glossary to help navigate some of the terms in the articles linked above:

  • DNS (Domain Name Service) - the application service that translates the IP address into a more recognized and memorable name.

  • TXT record - used to provide needed information to outside sources.

  • DKIM (DomainKeys Identified Mail) - an email authentication method designed to detect forged sender addresses during the delivery of an email.

  • SPF (Sender Policy Framework) - an email authentication method designed to detect forging sender addresses during the delivery of an email.

  • SMTP (Simple Mail Transfer Protocol) - an internet standard communication protocol for electronic mail transmission.

  • POP (Post Office Protocol) - an application-layer Internet standard protocol used by e-mail clients to retrieve e-mail from a mail server.

Additionally, here is an article compiling more instructions on authentication. If in doubt, we recommend getting in touch with your email provider as they will be able to guide you through the necessary steps.

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