You have the option to include a reschedule link in your customer email communications - confirmation, modification, and reminder - giving your customers the ability to reschedule selected services at their convenience.
⚙️ How to turn this setting ON:
Go to the Setup tab and select manage services
Select edit on the service you are looking to adjust
Scroll down to Online booking settings
If the 'allow customers to reschedule' setting is on, then the system will generate a reschedule link to include it in the email communications.
Optional: You can allow customers to reschedule with a different resource (e.g. member of staff), if the "Allow resource selection for rescheduling" is turned ON.
Finally, set the required notice for rescheduling and Save.
If customers click on the reschedule link after the notice time is up, a popup message will advise them it's too late.
📧 How will the reschedule link appear in the emails
The reschedule widget has been fully localised, so customers will experience the rescheduling process in the same language they used when booking - ensuring a seamless and intuitive experience.
Standard emails
If you are using standard email communications, the link will automatically be added to the confirmation, modification and reminder emails. It will sit above the cancellation link.
Advanced emails
If you are using the advanced email communications, which require HTML, then you will be able to fully customise your email and choose where and how you wish to show this rescheduling link. Simple insert the reschedule link variable {{booking_reschedule_url}} to your HTML email templates.
Example:
Your customer chooses to reschedule and receives an email notification like so:
2. Your customer clicks the link to reschedule and they're redirected to the reschedule widget. Here they can change the date and time of their appointment (and resource on the booking, if you allowed).
4. Once your customer confirms the rescheduled appointment, they will receive a new confirmation email. This email is the modification email used for updated bookings.