Overview

Variable name

How to type the variable

What the variable does

Customer booking questions

{{customer_booking_questions}}

Inputs the booking questions and answers that the customer inputted on the booking flow.


What are customer booking questions?

You can gather data and information from your customers at the time they are booking. This allows you to tailor the experience to the customer and ensure you have all the information necessary to carry out the service. You can learn everything you need to know about booking questions here.


How will this display within our communications?

It may be useful to show customers the answers to their booking questions within their confirmation email. For example you may wish to ask the customer to confirm that the details are correct. Take a look at the template below:

or

<p>Hi {{customer_firstname}},</p>

<p>Thank you for booking:<br>
{{customer_booking_tier_name}} {{service_name}} | {{customer_booking_total_price | currency}} | {{booking_start_time | date: "DDD, t"}} {{booking_timezone_abbreviation}}</p>

<strong><p>You answered the following to our questions:</p></strong>
{% for question in customer_booking_questions %}
<em><p>{{question.label}}</em> {{question.value}}</p>
{% endfor %}

<p>If anything is incorrect please get in touch to update us.</p>

<p>We look forward to welcoming you at the distillery soon!</p>

<p>Best wishes,<br>
Lothian Tours</p>

<p>Please note that all times within this email are in {{customer_booking_timezone_full}}</p>

When a customer books, they will then automatically receive a booking confirmation email which will be constructed using the template we have saved above. This will then display as so:


We would love to hear any feedback 👂

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