Overview

What is MFA?

Multi-factor authentication (MFA) is an authentication method (login process) that requires the user to provide multiple verification factors to gain access to an application, such as Appointedd.

Rather than just asking for a username and password, MFA requires additional verification factors, which increases the security of your Appointedd account.

How does Appointedd's MFA work?

MFA works by requiring additional verification information in the form of a one-time Verification code, in addition to your usual email and password. You receive a one-time Verification code via your chosen application every time you log into your Appointedd account. This essentially verifies that you are who you say you are, and as such you're authorized to access your Appointedd account.


How to enable and use Multi-factor authentication

Authenticator apps

In order to use MFA for your Appointedd account, you'll need to use an authenticator app to generate one-time passwords. You can use any authenticator app that you'd like. If you don't have one already, you can download one from Google Play or the Apple App Store.

A few examples of what team Appointedd likes to use:

Enable MFA for your Appointedd account

Once you have your chosen authenticator app downloaded to your mobile device, log into your Appointedd account by using your email and password*, and follow the below steps:

  1. Go to the profile icon in the top right corner

  2. Select Edit login details from the drop down

  3. Under Authentication methods, click Enable MFA

    This will open a popover with a QR code

  4. Scan this QR code using your authenticator app on your mobile device

  5. This will generate a 6 digit, temporary code

    Add this code under Verification code - be quick to ensure the code doesn't expire

  6. Hit Submit

* Please note, you can only enable MFA while logged in with your email and password. If you used another method to log in (eg. Facebook or Google sign in), simply log out, then log back in using your email and password.

Logging in

Now that you've connected your authenticator app, MFA is enabled for your Appointedd account, and you'll be asked for an additional, one-time code every time you log into your Appointedd account.

When you log in, simply follow these steps

  1. Enter your email address and password and click Login

  2. You'll be directed to a page, asking for the Verification code

  3. Open your authenticator app on your mobile device and locate Appointedd

  4. Enter the temporary Verification code - be quick to ensure the code doesn't*

  5. Click Confirm

*If you didn't add the correct code by accident, or the code expired by the time you hit Confirm, simply add the new code generated.

Disable MFA

If you decide to disable MFA for your account, you can do this on the same page by clicking Disable and following the wizard.

If you'd like to connect a different authenticator app, simply enable again, using your preferred app.


Frequently Asked Questions

What happens if I lock myself out of my authenticator app or can't use MFA otherwise?

In the event that you lock yourself out, or can't use MFA for some reason, you can request MFA to be disabled for your login account via our 24/7 support chat.

You will need to verify that you are who you say your are to our support team for them to disable MFA. Our team will ask you some details that only you or your Appointedd admin will know.

How does MFA work with other users on the same Account?

MFA can only be set up on a per user basis and is not account wide. You would have to repeat the process the enable MFA.

More FAQ coming soon 👀


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