🌍 Adyen overview
Adyen offers end-to-end payments, data and financial management in a single solution;
Adyen accepts all major credit and debit cards;
You can review vital information and reports on your Adyen dashboard;
It allows you to take payments in 130 currencies.
Please note: our Adyen integration is only supported on our new widgets 2.0 and booking pages.
⚙️ How to connect Adyen
In order to connect your Adyen account follow the steps below:
Head to the Connect tab and select Connect to a payment gateway;
Click Connect with Adyen;
Enter your Adyen details and confirm. As soon as the details are verified, your accounts will be connected;
Read this article on how to start taking payments through Appointedd.
❌ How to disconnect Adyen
Head to the Connect tab and select Connect to a payment gateway
Click Disconnect from Adyen.
💲What data will display in Adyen?
When a customer pays and books an appointment, Appointedd stores the customer details and the total amount paid. However, the actual funds are held in Adyen. In your Adyen account, you’ll be able to see the payment events and the card details associated with the transaction.
Payment events:
Type
PSP reference
Merchant reference
Status
Amount
Creation date
Created by
Card details:
Payment method
Co-branded with
Card type
Card Holder details
Card Number
Expiry date
Funding source
Issuer name
Issue country/region
👀 How to view payment history
Head to the Connect tab and select Connect to a payment gateway;
Click on View payment history.
Please note: when a customer pays and makes a booking, they will receive an email confirmation, if this is a feature turned on in your account. However, this is not the same as an official payment invoice.
When a customer makes payment via Adyen, an invoice is not automatically sent to them. This is not a feature Adyen offers natively. However, it is possible to create an invoicing workflow by leveraging Adyen’s data and APIs, should you wish to automate this process.
💸 How do refunds works?
Our integration with Adyen supports both partial and full refunds. Once a customer has booked and paid, you can open their booking in your calendar, click the green “Paid” label, and process the refund directly from there.
Please note: refunds are not automatically issued by Appointedd. We leave refund decisions to you. Keep an eye out for customer cancellation emails - if a booking is cancelled, you can choose to issue the refund.