🌍 Overview
Appointedd's two-way sync ensures that changes you make to the date and time of bookings in your external calendar are reflected in your Appointedd calendar e.g. rescheduling and cancelling bookings.
You can also manage your time - by blocking off time in your external calendar, you will be blocked (so not available to book) in Appointedd. You can also add repeat events in your external calendar and these will block off your time in Appointedd for up to 200 days in advance.
Connect your calendar with Appointedd by going to the connect tab and clicking sync your external calendar.
Please note: due to Cronofy's limitation, you can only sync your external calendar up to 200 days in advance.
If a resource becomes un-synced with an external calendar, and a booking is made through Appointedd, when the calendar is re-synced, it will update the external calendar with the bookings in Appointedd.
⚙️ How to connect your own calendar
Click connect calendar
Click connect your calendar
Select the resource whose calendar you wish to sync
Click sync
Select your calendar service
Select the calendar you would like to link to that resource
Click allow to give Cronofy access to manage your calendars
Select the calendar which you'd like to sync to the resource (Office 365, Google, Outlook, iCloud or Exchange).
Click sync
Follow through the steps to sign in to your calendar account and authorise Appointedd.
📨 How to send an invite to a colleague to connect their calendar
Click connect calendar
Click send invitation
Select the resource whose calendar you wish to sync
You have the option to share link or to send invitation directly. By clicking share link, you are provided with the link which you can send to your colleague through your own methods of communication.
By clicking send invitation, you can input the email address to which the invitation should send, along with a personal message.
Please note that when you first sync your calendar, the sync can take a few minutes. Please wait a few minutes then refresh your calendar screen.
🧮 How to customise your external calendar settings
From the calendar sync page the account admins can access some additional settings from where the below can be controlled:
Whether 'not busy' external events in your external calendar should block off time in Appointedd;
Whether the buffers are exported ;
Whether cancelled bookings in your external calendar are cancelled in Appointedd;
Whether you wish to anonymize the title of external events on Appointedd.
🎭 Anonymizing external calendar events on Appointedd
When the anonymise external calendar event details toggle is switched ON, then the title of the event will be displayed as 'External event' on Appointedd.
Please note: Even if the toggle to anonymize external events is switched OFF, any external calendar events that are marked as 'private' will still show as External event to ensure confidentiality and safeguarding the privacy of private calendar entries.
📅 Connecting to specific calendar providers
1️⃣ iCloud calendar
1. App-Specific Password
To connect to Apple iCloud you will need to generate an app-specific password and use that instead of your regular one.
Apple’s help article on how to set this up can be found here: https://support.apple.com/HT204397
You may need to enable multi-factor authentication for your account if you haven’t done so already.
2. Check the Calendar on iCloud.com
You should also check that you can access your calendar at https://www.icloud.com/
With both of those steps carried out, you will be able to log in to your iCloud account using your Apple ID and the App-specific password on the screen below.
As soon as it's linked, the sync will be complete.
2️⃣ Google calendar
To connect Google calendar, simply follow the steps from the above section on how to connect your calendar, select Google, agree to the Terms of Service and Privacy policy and click on the Link Google Account button.
Then select the relevant Google account that you wish to connect and complete the flow.
3️⃣ Office 365 calendar
To connect Office 365 calendar, simply follow the steps from the above section on how to connect your calendar, select Office 365, agree to the Terms of Service and Privacy policy and click on the Link Office 365 Account button.
Next, you will need to log in to your Microsoft Office 365 account and complete the flow. Remember that you are logging in to the account where you manage your company calendar/availability.
4️⃣ Outlook calendar
To connect Outlook calendar, simply follow the steps from the above section on how to connect your calendar, select Outlook, agree to the Terms of Service and Privacy policy and click on the Link Outlook.com Account button.
Next, you will need to log in to your Outlook account and complete the flow.
🔎 If you are having any further issues with Outlook Sync
Microsoft has called all sorts of services Outlook over the years, which can leave us wondering which service we should choose when logging in or connecting.
If you’re seeing the following error when connecting an Outlook calendar, you need to choose Outlook.com rather than Office 365 when connecting your calendar!
5️⃣ Exchange calendar
To connect Exchange calendar, simply follow the steps from the above section on how to connect your calendar, select Exchange, fill out your account details, agree to the Terms of Service and Privacy policy and click on the Link Exchange Account button.
Then, follow the flow to complete the sync.