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How to view all communications with a customer

Learn how to view all of the communications which have been sent to your customers from the system.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

With Appointedd, you can send your customers automated confirmations, reminders and follow-ups and direct messages. All these messages can be sent to your customers via email and/or SMS.

Within each customer record, you can view the communications that have sent. To do this, follow the steps below:

  • Head to your Customers tab;

  • Click View info on a customer record;

You'll find a number of tabs: Activity, Customer Notes, Bookings and Communications. Click on the Communications tab.

On the left you'll see the options SMS and EMAIL. Select either one to see the communications that have been sent via that particular channel.

At first glance, you will see the date the communication was sent and the subject line. Click onto the subject line to open up the communication message. This is exactly what the customer received.

Click the View Booking button on the right-hand side if you would like to view the booking that triggered this particular communication message.

All your communication messages are triggered from bookings. If you would like to resend a confirmation message, you will need to re-book the customer into your Appointedd calendar.

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