In order to process refunds, you must already be connected to one of our payment providers - Stripe, Square or Adyen. Click here to learn more.
Appointedd does not issue refunds automatically. We leave it in your hands to decide whether or not a refund should be granted to customers.
How to process a refund when the booking has not yet been cancelled
Find the existing booking in the calendar
Click to open the booking
Go to the Customers tab (if it's a group booking) to find the customer on the list
Hit the word "Paid" and select "Refund payment".
How to process a refund when the booking has already been cancelled
Go to the Connect tab
Click on "Connect to a payment gateway"
Select "View payment history"
Hit the "View" under Details, to get more information
Process the refund.
Whichever way you refund the customer, you can refund a set amount or a percentage. The refund usually takes 5-10 working days to process.
Please note: we currently do not have a search functionality on the payment history page. Use control > F or command > F on your keyboard to bring up a search function. Type in the customers name here and go to each page until you find them.
Please note: notification of refunds will only send if you have this toggle turned on. You'll find it under Connect > Connect to a payment gateway. These notifications are coming from your chosen payment provider, not from Appointedd.
In addition, once the refund has been processed, you cannot refund the payment again. It will give you a warning message "payment has been fully refunded".
If you have any feedback we would love to hear it 👂