You can read more about how to take payments for your online bookings in this guide.
Issuing refunds via Appointedd
Once a payment has been made for a booking via Appointedd, this will be indicated next to the customer's details on the customers tab on a booking.
By clicking on payment made, you'll find the invoice and further details of the payment. From here, you can also issue a refund for this payment - just click refund payment.
On this step, you can see how much the customer made payment for, the final digits of the card the payment was made with, and the total value of any refunds already made on this booking.
To refund a payment, enter the amount which you wish to refund. By clicking the arrow icons you can switch the format from the percentage of the full payment to the total value that you wish to refund:
You have the option to enter the reason for the refund and this will go to your payment gateway account for your record.
Click the orange refund button to issue the refund!
Please note: notification of this refund is not send to the customer via Appointedd. You can choose to setup notifications in your own Stripe, Braintree or Square account.
How to issue a refund if a customer has already cancelled their booking
When a customer cancels their booking, their slot is automatically removed from your Appointedd calendar. To find their initial booking and refund their payment:
Head to your business
Click on activity log
Look up the customer's name in the search bar
Find and click on the cancelled booking
Click on the paid icon
Refund the booking
Understanding what refunds have been made
You can make multiple refunds on a payment until the full payment has been refunded. So to keep track of any refunds made on a payment, these are logged alongside the payment. The easiest way to find this is from the booking:
Click on the booking in the calendar
Click the paid icon:
If you have multiple participants on the booking, go to the customers tab to find the payment status of each participant individually.
You will be presented with all of the details of that payment, including the refund(s) made for it:
Alternatively, you can see all payments made through your Appointedd account from your payment history:
Go to the integrations tab
Click view payment history
Here, you have details of all Appointedd payments - pending, complete and refunded. Just click view to see full details.