How to issue a refund for a payment
Refund a customer for a payment they have made on a booking. Choose to send the whole/partial amount back to them.
Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

You can read more about how to take payments for your online bookings in this guide.

Issuing refunds via Appointedd

Once a payment has been made for a booking via Appointedd, this will be indicated next to the customer's details on the customers tab on a booking.

By clicking on payment made, you'll find the invoice and further details of the payment. From here, you can also issue a refund for this payment - just click refund payment.
On this step, you can see how much the customer made payment for, the final digits of the card the payment was made with, and the total value of any refunds already made on this booking.

To refund a payment, enter the amount which you wish to refund. By clicking the arrow icons you can switch the format from the percentage of the full payment to the total value that you wish to refund:

You have the option to enter the reason for the refund and this will go to your payment gateway account for your record.

Click the orange refund button to issue the refund!

Please note: notification of this refund is not send to the customer via Appointedd. You can choose to setup notifications in your own Stripe or Square account.

How to issue a refund if a customer has already cancelled their booking

When a customer cancels their booking, their slot is automatically removed from your Appointedd calendar. To find their initial booking and refund their payment:

  • Head to Connect

  • Payment gateway

  • View payment history - this will list all payments ever made into Appointedd

  • Scroll to search for the customer

  • Click View

  • Refund the booking

Understanding what refunds have been made

You can make multiple refunds on a payment until the full payment has been refunded. So to keep track of any refunds made on a payment, these are logged alongside the payment. The easiest way to find this is from the booking:

  • Click on the booking in the calendar

  • Click the paid icon:

If you have multiple participants on the booking, go to the customers tab to find the payment status of each participant individually.

You will be presented with all of the details of that payment, including the refund(s) made for it:

Alternatively, you can see all payments made through your Appointedd account from your payment history:

  • Go to the integrations tab

  • Click payments

  • Click view payment history

Here, you have details of all Appointedd payments - pending, complete and refunded. Just click view to see full details.

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