How to create and manage a group booking

Allow multiple participants to book onto the same booking either individually or as a group.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

A group booking is one that allows multiple participants to attend. This is a great feature for events, tours, group meetings etc. 

⚒️ Create a service with multiple occupancy

To allow multiple people to join a booking, you must create a service with multiple occupancy:

  • Hover over the Setup tab and click Manage services

  • Click Add service 

  • Complete the standard details e.g. name and price

  • Head to the Type of service section

  • Set the maximum Occupancy (this is the maximum number of people that can attend at one point in time and can be anything up to 500)

  • Toggle on Allow others to join group booking (the time slot will remain available to be booked until all the spaces have been filled) or toggle off (a normal booking that simply has an occupancy of more than one, but booked by one person who inputs the number of people that are joining them). 

  • If you selected allow others to join group booking then you will be asked to set the Online booking limit per customer. This is the maximum number of spaces which a customer should be able to book in on one transaction. 

⚙️ Managing a group booking 

Once a group booking is created you can see clearly on your calendar screen how many people are on the booking. Simply click on the booking to get further information. 

Click on the Customers tab to get a full list of all of the customers on the booking, see how many spaces they are occupying and edit or remove customers. Customers can occupy multiple spaces on the booking if they would like to bring friends or colleagues.

If you have any feedback we would love to hear it 👂

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