Appointedd's booking technology offers first-in-class timezone functionality to support every business. But if you work in just one timezone e.g. if you run distillery tours, barber services, events, or styling appointments, you'll find here the two steps we recommend taking to ensure that your business, your staff, and your customers book and have all communications sent in the right timezone. 

1. Default your online booking tools to your own timezone

When your customer arrives on your booking tools, their timezone is automatically detected from the timezone of their device. So for your business, we want to ensure that regardless of where they are (e.g. if they're on holiday in a different timezone or if they're booking your tourist services from their home country) they book your services in your local timezone. 

  • Log in to Appointedd at app.appointedd.com
  • Hover over the Booking tools tab
  • Select Online booking settings
  • Locate the setting Default customer timezone in booking tools
  • From the dropdown, select your local timezone

If you're unsure of your local timezone, you can find it in your Business settings under the Your business tab. 

2. Disable calendar events from confirmation emails

Booking confirmation emails sent to the customer when their booking is made will include a calendar event. This event is automatically added as a pending event to their calendar: 

The customer's calendar will recognize the time of the event and add the event to their calendar at the appropriate time for that timezone. However, this can cause confusion for a customer booking from a different timezone.
-----------------------------------------------------------------------------------------------------------------------------

For example
A customer who lives in New York (EST) books a distillery tour for their holiday in 2 weeks time in Edinburgh (GMT). The tour runs at 4pm in Edinburgh so the booking is added to the customers calendar for 11am because the customer's calendar is in EST.
-----------------------------------------------------------------------------------------------------------------------------

Depending on your business and your customers, you may want to continue sending the customer the calendar event! But if you prefer, you can disable the sending of calendar events: 

  • Hover over the Communications tab
  • Select Email confirmations
  • Locate the setting Send customers ics calendar file in emails
  • Flip the slider to OFF
Did this answer your question?