FAQs and Troubleshooting guides
Follow these step-by-step guides to troubleshoot your problems and get to the bottom of any mysteries
24 articles
LEGACY: How to track bookings with Google Analytics 4 and Google Tag Manager on legacy widgetsFollow our step by step guide to gather data on where your customers have clicked from on legacy standard and enterprise widgets
How to invite users to Appointedd when the email is not being receivedUsers are invited to create their password and log in to Appointedd via email. If these emails are not coming through, follow this guide.
My customers are struggling to complete a payment with StripeFind out how to resolve payment issues with Stripe.
How Appointedd works with Daylight SavingsWe've taken the stress out of the clocks going back and forward
How to display your availability on your booking toolsFollow this guide to help you set up your availability and ensure that bookings can be made
What to do if Appointedd isn't loadingIf you're struggling with load time, follow this troubleshooting guide to identify the problem.
Managing timezones if your business functions in only one timezoneThis article advises on our best practice for managing your single-timezone business to ensure all parties know what bookings run when.
I moved a booking and can't remember when it was originallyIf you moved a booking and now need to know when it was originally, you can find that from the emails sent.
I can't move a booking to a different resourceIf you want to move an existing booking to another resource and are unable to, it will be due to a factor of your availability.
A booking has been canceled and I don’t know howBookings can be canceled by you and your staff or by your customers. Understand and control how and when customers can cancel.
There are spaces left in a group booking, but it's not available to bookThis guide will show you how to set up your group bookings correctly to ensure multiple parties can book.
Emails sent from my account aren't being receivedIf your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
SMS sent from my account aren't being receivedIf your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
How to take a screenshotThis guide will show you how to take a screenshot and send it to Team Appointedd
How to register for A2P 10DLCUS mobile carriers require specific registration for each business sending A2P SMS messages. Learn how to register via Appointedd.
How to manage virtual consultations with AppointeddLearn how to conduct virtual consultations with our Zoom and Microsoft Teams integrations.
Why are my SMS running out faster than I expect?This guide explains possible reasons for your SMS credits being used up faster than expected.
Why are payments not being processed via my booking tools?It can happen that customers are unable to pay via your booking tools. The other booking steps will work, but payment won't go through.
Track the booking marketing sourceGain visibility and understanding of marketing sources for bookings, uncover invaluable insights into the effectiveness of marketing efforts
Tracking events from your Appointedd booking tools on your website with JavaScriptLearn to use JavaScript on your website to track events emitted from Appointedd's booking tools that you've integrated with your website.
How to change time increments
How to update your availability
How to access and use Data InsightsLearn more about Appointedd Data Insights offering
Appointedd Free Trials UpdateUpdate to Appointedd's Free Trial period