Overview

In this guide we'll walk you through how to adjust availability at a service level. This will allow you to customise your availability further and add the particular times, days or dates a certain service is bookable (within the availability that resource working hours allow).

Below, you'll find guidance for the following

  • How to create a service custom schedule in general

  • How to create a schedule for a service that is available on different days across the week

  • How to ensure that a service is available only on a specific date

  • How to create a schedule for a service that is unavailable on a specific date

  • What merge back-to-back timeslots means

  • Why isn't my custom schedule showing properly?


How to create a service schedule

  1. Hover over Your business and click Services

  2. Click the pencil icon to edit a service or click Add service to create a new one

  3. From the drop-downs, choose Availability

  4. Under Custom schedule, click +Add custom schedule and a calendar will pop up

Not showing? This is because your service duration is 1 day or more. The custom schedule only displays for durations of less than a day.


If a service is available on different days across the week:

  1. Select a day where the service should be bookable on

  2. Select Add times to input a time where the service should be available

  3. If you wish to add multiple times, click Add times after each input and repeat until all of the times are listed for that day

  4. If the service is bookable across multiple days, repeat the above steps until each day is complete

  5. Click Save and close


If a service is available only on a specific date:

  1. Ignore the days of the week and click SPECIFIC DATES

  2. Select the specific date and time at which the service is available

  3. Click the orange arrow to bring the date and time across

  4. Repeat to add all the available dates and times

  5. Click Save and close


If a service is unavailable on a specific date:

  1. Ignore the days of the week and click SPECIFIC DATES

  2. Check the tick box Unavailable

  3. Select the specific date at which the service is unavailable

  4. Click the orange arrow to bring the unavailable date across

  5. Repeat to add all the unavailable dates

  6. Click Save and close


What does merge back-to-back timeslots mean?

Turn the toggle on if you want to merge your times together.

For example, if you input:

  • 9:00am - 10:00am > 10:00am - 11:00am > 11:00am - 12:00pm

  • = the times shown to customers would be available timeslots between 9:00am - 12:00pm

  • in this case, the available timeslots in your booking flow will be shown according to what you set under Time increments to display in availability

Turn the toggle off if you want to keep your times separated.

For example, if you added:

  • 9:00am - 10:00am > 10:00am - 11:00am > 11:00am - 12:00pm

  • = the times shown to customers would be three individual slots

  • in this case, the available time will show in hourly increments in your booking flow, regardless of the setting Time increments to display in availability


Why isn't my custom schedule showing properly?

Follow the below checklist to solve the problem...

  • The custom schedule only works for services with a duration of less than 1 day. Is your service duration 1 day or greater?

  • We use a 12-hour clock, does your custom schedule have the correct a.m. or p.m. periods?

  • Does the custom schedule coincide with your resource working hours? If your custom schedule is available 9.00am - 10.00am, but your resource working hours starts at 11.00am, you'll need to adjust the resource working hours.

  • Have you saved your date and times correctly? Go back in and double check your schedule has been properly saved.

  • Are your Calendar interval increments (under Your business > Business settings) set to a compatible value with your start times? If you are offering a session at 9.15am - 10.00am your calendar interval increments will need to be set to 15 minutes (recommended) or 1 minute or 5 minutes.

  • Have you accidentally clicked on unavailable times to add onto the custom schedule, rather than available times?

If you're still stuck, please get in touch via the bottom right chat icon 💬


If you have any feedback we would love to hear it 👂

Did this answer your question?