🌍 Overview
You can send your customers an automatic text message when they make a booking with you, when a booking is modified, cancelled, requested and declined. You can also send a reminder and follow up text to reduce no shows and promote repeat custom.
In order to send these texts, your Appointedd account needs to be connected to an SMS provider - Twilio.
❗️Please note, Appointedd SMS and Bird (fka MessageBird) integration are being deprecated, meaning that new connection are no longer available. If you currently have Appointedd SMS or Bird enabled, you will still be able to continue using it.
❗️Please also note that Appointedd SMS is not available for those businesses who wish to send texts to US numbers or UK numbers. If you wish to send texts to US or UK numbers, we recommend using Twilio integration instead.
⚙️ How to connect to an SMS provider
In order to connect to an SMS provider, simply head over to Connect > Connect to an SMS provider:
If you don't already have an account with Twilio, you can sign up to one within a few minutes.
You can adjust your send-from name as needed - the limitations of this will depend on the provider you choose. As a best practice, we recommend that you use the same send-from name for all your communications (transactional and smart texts alike), and that in all cases you test your set up before you go live to avoid disappointment. For further information on send-from names, we recommend getting in touch directly with Twilio.
❌ How to disconnect
If you wish to disconnect Twilio from Appointedd, simply click on the Disconnect button and follow the flow.
🖌️ Adding and modifying SMS content
Once you have a connection sorted, head to the Email & SMS tab within your Appointedd account to manage the content of any automatic SMS you'd like Appointedd to send.