With Appointedd, you can send direct messages to your customers from their customer record and directly from their booking. You can also send a direct message to all participants in a group booking from that booking.
❗️Please note: This feature needs to be enabled on your account on a per request basis. Please reach out to our support to have it enabled if you wish to use it.
In order to remain compliant with GDPR, direct messages must not be used for marketing communications. Promotional messages may only be sent using the automated marketing tools. Direct messages will send to the customer regardless of their marketing preferences so sending marketing through the direct message feature may result in sending marketing to customers who are opted out of marketing. See more about how customers opt in in this guide.
📨 Send a message from a customer record
Click on the customers tab
Find the customer you would like to contact by scrolling through your customer records or searching with the search bar to the right
Click view info
Click send message
You can now enter the message content and choose whether you want to send it via SMS or email.
(Be aware that any SMS messages you send will be subtracted from your available text messages. Emails are always free and unlimited.)
🔖 Send a message to one customer on a booking
Click on the booking in your calendar
Click send message
Enter the message you would like to send
Click send.
📧 Send a message to multiple customers on a booking
Click on the booking in your calendar
Click the customers tab
Check the boxes next to all customers to whom you wish to send the message
Click message
Enter the message you would like to send
Click send.
Please note that a hyperlink being clickable in an SMS depends on the phone of the recipient. Most smart phones will show a hyperlink in an SMS as clickable.