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Add a BCC email address to receive all automated customer communication emails
Add a BCC email address to receive all automated customer communication emails

Our BCC feature allows adding email address(es) to your account to receive automated customer communication emails to a centralised inbox

Ruta Vareikaite avatar
Written by Ruta Vareikaite
Updated over a week ago

Often businesses need to have an audit trail of all automated emails sent to their customers and have the ability to view them all from one or more centralised inboxes.

In order to facilitate this, Appointedd has introduced a new feature which allows users to add additional email addresses to their accounts, which will receive all automated emails sent to the customers via Appointedd.


βš™οΈ How to add a BCC email address

The BCC email feature is an account wide setting, which means that all automated email communications sent to customers via Appointedd will also be sent to the BCC email address(es).

To set up your BCC email addresses, follow the steps below:

  1. Click on to the Email and SMS tab;

  2. Select Manage email confirmations;

3. Scroll to the Email BCC section

4. In the text field, add the email addresses you wish to BCC.

Please note that if more than one email address is added, these need to be separated by a comma and a space bar just like in the example above.


πŸ“© What customer communications are sent to the BCC email addresses?

All automated emails that have been sent via Appointedd to the customers will be sent to the BCC'd email addresses, too. These include:

  • Confirmation emails (such as when a booking is confirmed, modified, cancelled etc);

  • Reminders and follow-ups.

❗️ Please note any direct message emails would not be sent to the BCC'd emails.


If you have any feedback we would love to hear it πŸ‘‚


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