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Email & SMS communications

Everything you need to know about sending communications under the "Email & SMS" tab in Appointedd.

23 articles
Email communications

Guides on how to setup and manage emails

Emails sent from my account aren't being receivedIf your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
How to send QR codes in email communicationsUsing Appointedd's advanced communication functionality and Google charts API you can send QR codes in email communications.
Add a BCC email address to receive all automated customer communication emailsOur BCC feature allows adding email address(es) to your account to receive automated customer communication emails to a centralised inbox
Can I attach documents to email communications?Learn how to attach files to emails sent to your customers.
Send a calendar event to your customer's external calendarInclude a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.
How to re-send a confirmation emailLearn how to send a copy of a confirmation email to your customers.
Send confirmation emails from the resource on the bookingYou can choose in Appointedd which name and email address emails from your account appear to have sent from.
Advanced communication dynamic variables: what are they and how do I use them?Learn all you need to know on what each variable does and how you can use them for with our advanced communication functionality.
How to send advanced confirmations for bookingsUse dynamic variables to send confirmations in multiple languages and that are completely bespoke and tailored to your customers and brand.
How to edit the headers and footers of your email communicationsUsing your own custom HTML headers and footers, you can design the emails sent to your customers from your account.
Communication functionality overview - EmailLearn everything you need to know about communicating with your customers through Appointedd.
How to send email content that is specific to the service the customer has bookedLearn how to send different confirmation content depending on what service the customer has booked.