Email & SMS Communications
Everything you need to know about sending communications under the "Email & SMS" tab in Appointedd.
21 articles
Changes to Appointedd SMS requirements for sending texts to the UK numbersRegistration is required for anyone using Appointedd SMS to send texts to UK numbers
Driving more bookings via reminders and follow upsUse our follow-up and reminders messages to let customers know they can book additional services with you!
How to re-send an invitation
Communication functionality overview - EmailLearn everything you need to know about communicating with your customers through Appointedd.
How to send confirmations for bookings - Email and SMSSet emails and SMS to send automatically when bookings are made and edited.
How to send email content that is specific to the service the customer has bookedLearn how to send different confirmation content depending on what service the customer has booked.
How to edit the headers and footers of your email communicationsUsing your own custom HTML headers and footers, you can design the emails sent to your customers from your account.
How to send advanced confirmations for bookingsUse dynamic variables to send confirmations in multiple languages and that are completely bespoke and tailored to your customers and brand.
Advanced communication dynamic variables: what are they and how do I use them?Learn all you need to know on what each variable does and how you can use them for with our advanced communication functionality.
How to re-send a confirmation emailLearn how to send a copy of a confirmation email to your customers.
Send confirmation emails from the resource on the bookingYou can choose in Appointedd which name and email address emails from your account appear to have sent from.
Send a calendar event to your customer's external calendarInclude a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.
Can I attach documents to email communications?Learn how to attach files to emails sent to your customers.
Add a BCC email address to receive all automated customer communication emailsOur BCC feature allows adding email address(es) to your account to receive automated customer communication emails to a centralised inbox
How to send QR codes in email communicationsUsing Appointedd's advanced communication functionality and Google charts API you can send QR codes in email communications.
How to send reminders and follow-ups for bookingsSend relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.
How to send advanced reminders and follow-upsUse dynamic variables to send reminders and follow-ups in multiple languages and that are completely customized to your customers and brand.
How to use communications to take reviews from your customersAsk your customers to leave reviews for your services by sending an automated followup email and/or SMS after a booking.
How to re-send a calendar sync invitation
DEPRECATED FEATURE: What is the marketing suite?How does the marketing suite work and what can you do with it?
DEPRECATED FEATURE: How customers opt-in to your marketingIn order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.