Email & SMS communications
Everything you need to know about sending communications under the "Email & SMS" tab in Appointedd.
25 articles
Email communications
Guides on how to setup and manage emails
- Emails sent from my account aren't being receivedIf your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
- How to send QR codes in email communicationsUsing Appointedd's advanced communication functionality and Google charts API you can send QR codes in email communications.
- Add a BCC email address to receive all automated customer communication emailsOur BCC feature allows adding email address(es) to your account to receive automated customer communication emails to a centralised inbox
- Can I attach documents to email communications?Learn how to attach files to emails sent to your customers.
- Send a calendar event to your customer's external calendarInclude a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.
- How to re-send a confirmation emailLearn how to send a copy of a confirmation email to your customers.
- Send confirmation emails from the resource on the bookingYou can choose in Appointedd which name and email address emails from your account appear to have sent from.
- Advanced communication dynamic variables: what are they and how do I use them?Learn all you need to know on what each variable does and how you can use them for with our advanced communication functionality.
- How to send advanced confirmations for bookingsUse dynamic variables to send confirmations in multiple languages and that are completely bespoke and tailored to your customers and brand.
- How to edit the headers and footers of your email communicationsUsing your own custom HTML headers and footers, you can design the emails sent to your customers from your account.
- Communication functionality overview - EmailLearn everything you need to know about communicating with your customers through Appointedd.
- How to send email content that is specific to the service the customer has bookedLearn how to send different confirmation content depending on what service the customer has booked.
- How to add a CC email recipient to customer email communicationsYou can now add an additional email address to receive copies of all automated emails sent to a customer
SMS communication
Guides on how to setup and manage SMS
- How to send confirmations for bookings - Email and SMSSet emails and SMS to send automatically when bookings are made and edited.
- Why are my SMS running out faster than I expect?This guide explains possible reasons for your SMS credits being used up faster than expected.
- SMS sent from my account aren't being receivedIf your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
- DEPRECATED FEATURE: What is the marketing suite?How does the marketing suite work and what can you do with it?
- DEPRECATED FEATURE: How customers opt-in to your marketingIn order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.
- Track the booking marketing sourceGain visibility and understanding of marketing sources for bookings, uncover invaluable insights into the effectiveness of marketing efforts