How to notify your resources of a new booking with them
With Appointedd, you can choose to send email notifications to resources when they are booked for a service or if a booking they are on is cancelled.
Hover over Setup and click Manage resources
Click view info
Click edit resource
Enter the resource's email address
Flip the switch to send resource booking confirmation emails
Click save changes.
This will now send notifications to your resources whenever they are booked.
What the email confirmation will include
The customer's name and email address
Any custom fields
The name of the resource the booking was made for
The service and category of the booking
The date and time of the booking
The price of the booking
An .ics calendar event (see more about this in this guide)
If you wish to have resource bookings reflect on the resource's external calendar e.g. Google, Apple, Outlook etc, the best thing to do is connect the resource's Appointedd calendar with their external calendar. Find full details on calendar sync here.
How to send booking cancellation emails to your resources
Similar to the resource confirmation emails, if you would like your resources to be notified when a customer cancels their booking:
Head over to Setup
Click on Manage resources
Select a resource and click on view info at the right hand side
Click on edit resource
On the left hand side, enable the send resource cancellation emails toggle
What the cancellation email will include
The customer's full name and email address
The customer's phone number
The service name and category
The date and time of the cancelled booking
The booking's location
-----------------------------------------------------------------------------------------------------------------------------
Top tip: ensure that your resources are aware of new bookings immediately by marking the email sender as VIP and turning on VIP notifications on the resource's phone. To be notified of booking confirmation emails in the iOS Mail app:
Tap on the email sender in the email
Tap add to VIP
Go to your device settings
Tap notifications
Tap mail
Tap the slider to allow notifications
Tap VIP
Amend your setting to show notifications on lock screen and when unlocked.
If you have any feedback we would love to hear it 👂