📣 How to send booking notifications to resources
With Appointedd, you can choose to send email notifications to resources when they are booked for a service, when a booking request is sent or if their booking is cancelled.
Hover over Setup and click Manage resources
Click view info
Click edit resource
Enter the resource's email address
Flip the switch to send resource booking confirmation, request or cancellation emails.
Click save changes.
This will now send notifications to your resources whenever they are booked.
📧 What the email confirmation or cancellation will include
The customer's name and email address
Any custom fields
The name of the resource the booking was made for
The service and category of the booking
The date and time of the booking
The price of the booking
An .ics calendar event (see more about this in this guide)
If you wish to have resource bookings reflect on the resource's external calendar e.g. Google, Apple, Outlook etc, the best thing to do is connect the resource's Appointedd calendar with their external calendar. Find full details on calendar sync here.
Please note: resource emails are not customisable and follow a generic Appointedd email template.
Top tip: ensure that your resources are aware of new bookings immediately by marking the email sender as VIP and turning on VIP notifications on the resource's phone. To be notified of booking confirmation emails in the iOS Mail app:
Tap on the email sender in the email
Tap add to VIP
Go to your device settings
Tap notifications
Tap mail
Tap the slider to allow notifications
Tap VIP
Amend your setting to show notifications on lock screen and when unlocked.
If you have any feedback we would love to hear it 👂