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How to send notifications to your resources
How to send notifications to your resources

Learn how to notify your resources of new bookings and cancellations made with them.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

How to notify your resources of a new booking with them

With Appointedd, you can choose to send email notifications to resources when they are booked for a service or if a booking they are on is cancelled.

  • Hover over Setup and click Manage resources

  • Click view info

  • Click edit resource

  • Enter the resource's email address

  • Flip the switch to send resource booking confirmation emails

  • Click save changes.

This will now send notifications to your resources whenever they are booked.

What the email confirmation will include

  • The customer's name and email address

  • Any custom fields

  • The name of the resource the booking was made for

  • The service and category of the booking

  • The date and time of the booking

  • The price of the booking

  • An .ics calendar event (see more about this in this guide)

If you wish to have resource bookings reflect on the resource's external calendar e.g. Google, Apple, Outlook etc, the best thing to do is connect the resource's Appointedd calendar with their external calendar. Find full details on calendar sync here.

How to send booking cancellation emails to your resources

Similar to the resource confirmation emails, if you would like your resources to be notified when a customer cancels their booking:

  • Head over to Setup

  • Click on Manage resources

  • Select a resource and click on view info at the right hand side

  • Click on edit resource

  • On the left hand side, enable the send resource cancellation emails toggle

What the cancellation email will include

  • The customer's full name and email address

  • The customer's phone number

  • The service name and category

  • The date and time of the cancelled booking

  • The booking's location

Top tip: ensure that your resources are aware of new bookings immediately by marking the email sender as VIP and turning on VIP notifications on the resource's phone. To be notified of booking confirmation emails in the iOS Mail app:

  • Tap on the email sender in the email

  • Tap add to VIP

  • Go to your device settings

  • Tap notifications

  • Tap mail

  • Tap the slider to allow notifications

  • Tap VIP

  • Amend your setting to show notifications on lock screen and when unlocked.

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