You have set up a service which allows more than one customer to book in. However, when other customers try to book, it's not showing as available on the booking tools. Follow this guide to identify what's preventing customers from joining the booking. 

Do you have Online booking enabled?

Find the booking in your calendar and click on it, to open it up. To allow customers to join this booking make sure the Online booking enabled slider is on.

Do you have the service set up correctly?

If you would like multiple parties to book into your service, you should ensure that Allow others to join group booking is turned on for that service. Learn more about open group bookings here.

To allow multiple parties to book your service, follow these steps:

  • Go to Setup and Manage services 

  • Click the pencil icon to edit the service

  • Go to the Type of service section

  • Toggle on Allow others to join group booking

If you've followed the above steps, multiple parties will now be able to join. Once the Occupancy level is reached, the slot that was available will be fully booked and no longer available to other parties.

What does Online booking limit per customer mean? 🤔
The Online booking limit determines how many participants can book in to join at once. In the above example, although three people can book in for this service, only one person can book in at a time. One person cannot book for all three participants at once.


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