You have set up a service which allows more than one customer to book in. However, when other customers try to book, it's not showing as available on the booking tools. Follow this guide to identify what's preventing customers from joining the booking. 

Do you have Online booking enabled?

Find the booking in your calendar and click on it, to open it up. To allow customers to join this booking make sure the Online booking enabled slider is on.

Do you have the service set up correctly?

If you would like multiple parties to book into your service, you should ensure that Online group bookings is turned on for that service. Learn more about open group bookings here.

To allow multiple parties to book your service, follow these steps:

  • Go to Your business and Services 

  • Click the pencil icon to edit the service

  • Click Show advanced settings

  • Turn Online group bookings to Open.

If you've followed the above steps, multiple parties will now be able to join. Once the Occupancy level is reached, the slot that was available will be fully booked and no longer available to other parties.

What does Online booking limit mean? 🤔
The Online booking limit determines how many participants can book in to join at once. In the above example, although three people can book in for this service, only one person can book in at a time. One person cannot book for all three participants at once.

If you have any feedback we would love to hear it 👂

Did this answer your question?