To understand more about the communications sent for reschedules and cancellations, please click on the relevant hyperlinked guides.
🖌️ How to edit a booking
You can edit the booking by clicking onto the booking and select edit booking. Alternatively, you can drag-and-drop:
To reschedule a booking, click and hold on the booking and drag-and-drop to the desired time.
Please note that to drag a booking to a different day, you'll need to be viewing your calendar in a weekly format.
To move the booking to another resource, click and hold on the booking and drag-and-drop across to another resource.
Please note that to drag a booking to a different resource, you'll need to be viewing the calendar in daily format.
To change the duration of a booking, click and hold the double line at the bottom of the booking and drag it up or down.
❌ How to cancel a booking
To cancel a booking, hover over the booking and click on the top-right cross. You can also click directly onto the booking and hit the red cancel button.
🗓️ How to ensure a booking remains in the calendar even if the last customer cancels
By default, Appointedd applies the following two rules:
If the only customer in a group booking cancels, the entire booking is removed from the calendar.
If a customer cancels within a group booking, they are removed but the booking itself remains in the calendar because other participants were still booked on.
In some cases - such as scheduled events or pre-booked slots - you may want to keep the booking in the calendar, even if the last customer cancels.
To do this, simply add the event to your calendar and enable the Retain this booking toggle.
When this setting is enabled, the booking will remain in the calendar, even if the last customer cancels.
To allow new customers to book into this slot, ensure the Online Booking toggle is also turned on. This ensures your scheduled events or reserved slots remain visible and available for future bookings.