How to manage no shows

Mark customers on bookings as being a "no show" to identify customers who haven't attended a booking in the past.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

Appointedd's no show management functionality allows you to mark a customer on a booking as a "no show" which will identify this customer as a previous no show on any future bookings they make. It will also appear in their customer record.

Learn more about how to add a no show status to a customer here.ย 

๐Ÿง How to identify a customer who has previously been a "no show"

If a booking is marked with an asterisk * sign it is to bring to your attention that it contains a customer who has been marked as a no show in the past.ย 

If the customer is part of a group booking, the asterisk * is next to the occupancy indicator on the booking.

You can see the total number of no shows marked against a customer in their customer record. Access customer records by clicking the Customers tab.

โš™๏ธ How to "forgive" a customer who has previously been marked as "no show"

If you would like to "forgive" a customer who has previously not attended a booking, you can do so by removing the no show status from any previous bookings. This can be done from the customer record:

  • Click the Customers tab

  • Find the customer in the list or search for them in the panel on the right

  • Click View infoย 

  • Click the Bookings tab

Here, you can see all of the customer's bookings. Any bookings with a 'no show' status are marked with an asterisk * next to the service name. By clicking View booking, you can see more details about each booking and change the Status from No show to Arrived.

๐Ÿ”– How to discourage no shows

To encourage attendance and reduce no shows, set up automated reminder SMS and emails. You can customize the content and the timings of these messages to ensure that they are as effective as possible to ensure attendance.

You can also set up online payments to take full payment or deposit prior to the booking. When a customer is booking with you online, you can require that payment or deposit is taken prior to the booking being made. When you make a booking for a customer in your calendar, you can send them a request for payment via email.

If you have any feedback we would love to hear it ๐Ÿ‘‚

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