Whether you would like your customer to pay for their appointment at the time of booking, at a later date, or a deposit, Appointedd allows you to do so.
🧐 What payment processors can I integrate with?
From your account, you can connect with Stripe, Square or Adyen:
Stripe is available in 25 countries and can be connected to Appointedd in minutes. See more about Stripe here.
Square is available to take payments for bookings in Appointedd in GBP, USD, CAD, AUD and JPY currency. It can be connected to Appointedd easily in just a few minutes. See more about Square here.
Adyen offers end-to-end payments, data and financial management in a single solution. Adyen allows you to take payments in 130 currencies. Learn more about Adyen here.
⚙️ How to connect your payment gateway
To connect with Stripe, Square or Adyen:
Hover over the Connect tab and select Connect to a payment gateway
Click the orange connect button on your chosen provider
Follow the set up instructions to complete the connection
If you're connecting with Square, you should select your Square location when you are directed back to Appointedd
Set the payment required for each service (see steps below).
🏷️ How to set the payment required for each service
For each of your services, you can choose what level of payment is required. This can be a percentage deposit or full payment.
Hover over the Setup tab and select Manage services
Click the pencil icon to edit the service
Select wether you would like the Payment to be paid in full or as a deposit
Save service
💳 How to take payment when a booking is made internally
When a booking is made internally i.e. not through your customer-facing booking tools, you can send a payment request by email to the customer. This can be done by following the booking flow internally and the upon reaching the end a checkbox will appear to send the customer a payment email where they will be directed to pay for the booking.
Please note: this will only appear if you have connected a payment provider.
⏰ How to allow the customer to pay later
You can choose to make the payment step optional. This allows the customer to skip the payment step by choosing to 'pay later'.
💸 How to issue a refund (Stripe and Square only)
❗️ Please note: Appointedd and Adyen integration does not support refunds.
If you are using Stripe or Square integration, when a booking is canceled by your business or by the customer, we leave the control with you to issue any refund. You can make a full or partial refund for any payment by clicking on the payment in Appointedd. Find full details to issuing refunds here.
👀 How to view pending payments (Stripe and Square only)
❗️ Please note: Appointedd and Adyen integration does not support this functionality.
You can quickly view the bookings for which payment is pending (i.e. a payment request has been sent but not paid) from the agenda view. See more about the agenda view here.
🔎 How to view the past payments
A full record of all of the past payments can be found in your payment history. Find the payment history under your Connect tab > Connect to a payment gateway > View payment history.
🌍 How to operate in a different currency
Go to the Setup tab and click Customize business settings
Select your currency from the dropdown.
If you have any feedback we would love to hear it 👂