Overview

Advanced communications opens up a whole world of customization and support for multiple languages. If you are interested in sending your customers emails and SMS in their preferred language, or you would like to include specific information and have complete flexibility over your communications, then advanced confirmations has all the tricks ๐Ÿคนโ€โ™€๏ธ

What's possible?

The real question is... what isn't possible! If you are currently using our standard confirmations you will have noticed that there is locked content that you can't edit as this is where we pull through the service name, customer name, start time etc. However with advanced confirmations you can decide what variables you want to show in the text and where. You can also set up multiple confirmation templates so that you are sending the customer their confirmations in their preferred language.


Advanced email confirmations

Steps:

  1. Click on the communications tab and select email confirmations

  2. Select edit text on the email you would like to customise

  3. Toggle advanced emails on

  4. If you wish to create your email in another language please select add another language for this email content. A dialog will display containing available languages which can be selected.

  5. You can now enter your custom content into the code editor, using Liquid syntax. Variables can be included in the content (for example the customers first name), by either selecting the variable from the Insert variable dropdown on the top right, or by keying them into the editor directly.

  6. If you're happy with the content, you can publish it by selecting save and publish.

Please note that there is no option to save an email template as a draft. Once you hit publish it will start sending to customers.


Advanced SMS confirmations

Steps:

  1. Click on the communications tab and select SMS confirmations

  2. Select edit text on the message you would like to customise

  3. Toggle advanced SMS on

  4. If you wish to create your SMS in another language please select add another language for this SMS content. A dialog will display containing available languages which can be selected.

  5. You can now enter your custom content into the code editor, using Plain text. Variables can be included in the content (for example the customers first name), by either selecting the variable from the Insert variable dropdown on the top right, or by keying them into the editor directly.

  6. If you're happy with the content, you can publish it by selecting save and publish.

Please note that there is no option to save an SMS template as a draft. Once you hit publish it will start sending to customers.


How does Appointedd know which language to send?

A customer's language is detected when they select their preferred language from a drop down list on your booking tools. If a customer has selected a language which you haven't set up a template for, the default template will send. You can select a language to be the default at the bottom of the code editor.


Interested in sending advanced reminders and follow-ups?

If you like what you see, this functionality is also available for reminders and follow-ups! Check it out here.


We would love to hear any feedback ๐Ÿ‘‚

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