You can send your customers an automatic text message when they make a booking with you, when a booking is modified, cancelled, requested and declined. You can also send a reminder and follow up text to reduce no shows and promote repeat custom.

In order to send these texts, your Appointedd account needs to be connected to an SMS provider. We recommend that you utilise Appointedd's native integration with Twilio instead - click here to see Twilio pricing.

However, if you already have Appointedd SMS enabled, you can send SMS and purchase credits directly from Appointedd.

Please note: Appointedd SMS is not available for those businesses who wish to send texts to US numbers or UK numbers. If you wish to send texts to US or UK numbers, we recommend using Twilio integration instead.

Depending on the length of your SMS message, more than one credit could be used.

One credit gives less than 160 characters so if the SMS is 160 characters or more, you could be charged for more than one credit:

You can purchase Appointedd SMS bundles from the billing page in your account if you already have this feature enabled and use your credits at any time (it's not available for new connections). They roll over each month, so we will never charge you monthly for SMS bundles. They will last depending on how many texts you send out.

Yes, we will send you a message to let you know when your SMS amount is low, giving you good time to top up where necessary.

You will be able to view your credit usage, the credits you have left, and top up accordingly at your billing page here.

We will always charge you accordingly to the character length, but there are a few recommendations we'd make to help keep your credit purchasing to a minimum. Please read our helpful guide here.