What do I need SMS credits for?

You can send your customers a text message when they make a booking with you, when a booking is modified, cancelled, requested and declined. You can also send a reminder and follow up text to reduce no shows and promote repeat custom.

You can set up Appointedd so that it sends your business an SMS when a booking is made or cancelled.

Find out more on how to set up SMS communications and reminders and follow ups.


How many credits do SMS use?

Depending on the length of your SMS message, more than one credit could be used.

One credit gives less than 160 characters so if the SMS is 160 characters or more, you could be charged for more than one credit:

Character length

Credit usage

Less than 160 characters

1 credit

Between 160 and 320 characters

2 credits

Between 320 and 480 characters

3 credits etc.


How much do SMS credits cost?

You can purchase SMS bundles from the billing page in your account and use your credits at any time. They roll over each month, so we will never charge you monthly for SMS bundles. They will last depending on how many texts you send out.

Please note: you won't be able to purchase SMS credits if you are on the Appointedd trial as this would require your card details.

Bundle size

Bundle price

Price per SMS

100 SMS

£8 / $12 / $16 AUS / €9

8p / 12c / 16c / 9c

500 SMS

£30 / $50 / $60 AUS / €35

6p / 10c / 12c / 7c

5000 SMS

£250 / $400 / $400 AUS / €290

5p / 8c / 8c / 6c


Will I be notified if my SMS credits are low?

Yes, we will send you a message to let you know when your SMS amount is low, giving you good time to top up where necessary.

You will be able to view your credit usage, the credits you have left, and top up accordingly at your billing page here.


My credits are running out faster than expected!

We will always charge you accordingly to the character length, but there are a few recommendations we'd make to help keep your credit purchasing to a minimum. Please read our helpful guide here.


If you have any feedback we would love to hear it 👂

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