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Why are payments not being processed via my booking tools?
Why are payments not being processed via my booking tools?

It can happen that customers are unable to pay via your booking tools. The other booking steps will work, but payment won't go through.

Krissa avatar
Written by Krissa
Updated over a month ago

In order to understand why the payments are not being processed, we recommend checking the below:

1. Configuration of payments and services

  • There is no price on the service, so no payment can be requested. If you would like more information on how to set the required payment for each service, read this article.
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  • In the service settings, payment hasn't been set and saved as either deposit or full. To find out more information on how to set this up as well as other advanced settings, please read this article.


2. Configuration of payment processor and integration

  • Your account isn't fully connected to the payment processor.


    Appointedd can integrate with Stripe, Square or Adyen. Click here to learn more.
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  • Your payment processor account has not been fully set up yet.
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  • Your payment processor has not yet been approved.

    You can check whether your payment integration is fully connected by going to Connect tab -> Connect to a payment gateway.


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