Communications

Everything you need to know about sending communications under the "Communications" tab in Appointedd.

11 articles in this collection
Written by Megan Grant and Nell Jonnieaux

Email confirmations

How to send confirmations for bookings

Set emails and SMS to send automatically when bookings are made and edited.

Written by Megan Grant
Updated over a week ago

How to re-send a confirmation email

Learn how to send a copy of a confirmation email to your customers.

Written by Nell Jonnieaux
Updated over a week ago

How to edit the design of your email communications

Using your own custom HTML headers and footers, you can design the emails sent to your customers from your account.

Written by Megan Grant
Updated over a week ago

Send confirmation emails from the resource on the booking

You can choose in Appointedd which name and email address emails from your account appear to have sent from.

Written by Megan Grant
Updated over a week ago

Send a calendar event to your customer's external calendar

Include a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.

Written by Megan Grant
Updated over a week ago

Can I attach documents to email communications?

Learn how to attach files to emails sent to your customers.

Written by Nell Jonnieaux
Updated over a week ago

Reminders & follow ups

How to send reminders and follow-ups for bookings

Send relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.

Written by Megan Grant
Updated over a week ago

How to use communications to take reviews from your customers

Ask your customers to leave reviews for your services by sending an automated followup email and/or SMS after a booking.

Written by Megan Grant
Updated over a week ago

Marketing

What is the marketing suite?

How does the marketing suite work and what can you do with it?

Written by Nell Jonnieaux
Updated over a week ago

How to create automated marketing notifications and campaigns

Send marketing automation from your account, according to the customer's booking behaviour.

Written by Megan Grant
Updated over a week ago

How customers opt-in to your marketing

In order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.

Written by Megan Grant
Updated over a week ago