Communications | Appointedd Support Base

Communication functionality overview

Learn everything you need to know about communicating with your customers through Appointedd.

Advanced communication dynamic variables: what are they and how do I use them?

Learn all you need to know on what each variable does and how you can use them with our advanced communication functionality.

Written by Megan Grant
Updated today

How to send advanced confirmations for bookings

Use dynamic variables to send confirmations in multiple languages and that are completely bespoke and tailored to your customers and brand.

Written by Megan Grant
Updated today

How to send advanced reminders and follow-ups

Use dynamic variables to send reminders and follow-ups in multiple languages and that are completely customized to your customers and brand.

Written by Megan Grant
Updated today

Email confirmations

How to send email content that is specific to the service the customer has booked

Learn how to send different confirmation content depending on what service the customer has booked.

Written by Megan Grant
Updated today

How to send confirmations for bookings

Set emails and SMS to send automatically when bookings are made and edited.

Written by Megan Grant
Updated today

How to re-send a confirmation email

Learn how to send a copy of a confirmation email to your customers.

Written by Adam Black
Updated today

How to edit the design of your email communications

Using your own custom HTML headers and footers, you can design the emails sent to your customers from your account.

Written by Megan Grant
Updated today

Send confirmation emails from the resource on the booking

You can choose in Appointedd which name and email address emails from your account appear to have sent from.

Written by Megan Grant
Updated today

Send a calendar event to your customer's external calendar

Include a calendar event file in confirmation emails to customers and resources to have their external calendar reflect the booking.

Written by Megan Grant
Updated today

Can I attach documents to email communications?

Learn how to attach files to emails sent to your customers.

Written by Adam Black
Updated today

Reminders & follow ups

How to send reminders and follow-ups for bookings

Send relevant, customised reminders and follow-ups by email and SMS to your customers and resources, according to details of each booking.

Written by Megan Grant
Updated today

How to use communications to take reviews from your customers

Ask your customers to leave reviews for your services by sending an automated followup email and/or SMS after a booking.

Written by Megan Grant
Updated today

Marketing

What is the marketing suite?

How does the marketing suite work and what can you do with it?

Written by Adam Black
Updated today

How to create automated marketing notifications and campaigns

Send marketing automation from your account, according to the customer's booking behaviour.

Written by Megan Grant
Updated today

How customers opt-in to your marketing

In order to comply with GDPR, marketing must only be sent to customers who opt-in. Learn how marketing preferences are set with Appointedd.

Written by Megan Grant
Updated today