A waitlist allows customers to register their interest for an appointment or event that is currently unavailable.
Rather than losing the customer entirely, a waitlist keeps them engaged and in line for when availability opens up. When it goes, customers can be automatically notified and given the opportunity to book - reducing the risk of lost sales and improving the overall customer experience.
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Features |
Staff can enable the waitlist function per event or service |
Customers can click to join a waitlist during the booking flow |
Customers can receive notifications at every key stage of their waitlist journey - when they join, when a slot becomes available, when they're on the real event/service, and when they cancel. |
Staff can move customers from the waitlist onto the real event/service. |
[Estimated MVP: end of July]