This functionality is not yet live, but coming soon! To be expected estimated October 2026.
The "Rebook" feature lets staff quickly duplicate an existing booking for a customer into a new date and time - keeping all the original booking details (service, resource, customer info, and booking questions/notes) without needing to re-enter everything from scratch.
When to use rebook vs. reschedule
Reschedule moves the existing booking to a new date/time - the original booking is changed, not duplicated.
Rebook creates a new, separate booking with the same details as the original -useful for recurring customers, follow-up appointments, or repeat services, while keeping the original booking intact on the calendar.
Steps to rebook a customer
Log in to your Appointedd Hub and go to your Calendar.
Find the existing booking you want to duplicate.
Open the booking and select the three dots
Click Duplicate Booking
Choose the new date and time for the duplicated booking.
Review the service, resource, and customer details - these will be pre-filled from the original booking.
Review any booking questions or answers - these will carry over automatically, but can be edited if needed for the new date.
Click Confirm booking to complete the rebook.
The new booking will now appear on your calendar as a separate entry, and the customer will receive a confirmation for the new appointment (if notifications are enabled).
Need help?
If you're still unsure, we're here to help! Get in touch anytime via the chat icon in the bottom right-hand corner of your screen.