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How to identify what's preventing you from making a booking
How to identify what's preventing you from making a booking

If you can't make a booking when you think you should be able to, follow this checklist to identify what's blocking your availability.

Jubrine Fortuno avatar
Written by Jubrine Fortuno
Updated over a week ago

There are many settings which feed into your business availability offered to your customers. Follow this guide to check what may be preventing you from making a booking.

⏱️ Check resource working hours

  • Do the resource working hours match the times you would like to be available?

  • Are there recurring breaks in place of a time you would like to be available?

  • Does the resource have an exception to their working hours which contradicts when you would like to be available?

⚙️ Check your service settings

The below settings can be found in the service form, accessible via Setup -> Manage services -> pencil icon of the selected service.

  • Does the duration of the service fit with the resource working hours?

    Your resource working hours should match or be greater than the service availability.

  • Is the service allocated to the correct resource and the resource's working hours allow this service to take place?

  • Is your service set up to allow multiple participants to book the same slot?

  • Have you set up a buffer which is taking up the time you would like to make bookable?

  • If you are using the custom schedule, have you added the correct times that coincide with resource's availability?

  • Have you accidentally clicked on unavailable times to add onto the custom schedule, rather than available times?

  • Has the visibility of booking tools been accidentally marked as not bookable or not visible online?

    If you have set up an asset for the service, is it available at this point in time?

📆 Check your Appointedd calendar in a daily/weekly view

Often it may be helpful to explore whether the slot where you expect to make a booking with a specific resource is free as some other events or settings may be blocking it, which may include breaks, unavailable resource working hours, external events, existing bookings.

🔖 Check online booking settings and policies

The below settings can be accessed via Booking tools -> Customise your booking flow:

  • Are customers allowed to make bookings with you through your booking tools? Double check this is turned ON.

  • Are you making the booking within the required notice period? If you require 30 minutes notice for a booking, you cannot book any sooner.

  • Are you trying to book the service too far in advance? Double check your "block availability after" setting.

👜 Check assets

  • If you are using assets in your setup, you may wish to check whether the asset that is needed for the service to take place is already being utilised at that time.

📆 Check calendar sync

  • Do you have an external calendar event blocking your availability? If that's the case then you will either need to delete the external calendar event to open the slot for the booking, or make sure you allow bookings to be made over an “available” external calendar event.

📚 Check capacity flex

  • Do you have capacity flex turned on? If so it may be blocking your availability, as if you have reached maximum capacity across all of your resources and services then no further spaces can be filled.

If after checking through this list your availability is still not showing as expected please get in touch with our support team at

If you have any feedback we would love to hear it 👂

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