Overview

You can send your customers an automatic text message when they make a booking with you, when a booking is modified, cancelled, requested and declined. You can also send a reminder and follow up text to reduce no shows and promote repeat custom.

In order to send these texts, your Appointedd account needs to be connected to an SMS provider. We recommend that you utilise Appointedd's native integration with Twilio or MessageBird. However, if this is not an option for some reason, you can utilise Appointedd SMS.

Please note, you can only have one SMS provider connected at a time. If you're connected to one of the options but would like to utilise another one, simply disconnect from the existing supplier and connect to the other one.

Please also note, that Appointedd SMS is not available for those businesses who wish to send texts to US numbers due to A2P 10DLC - for this case, we recommend using Twilio or MessageBird. You can learn more about this below 👇


How to connect to an SMS provider

In order to connect to an SMS provider, simply head over to Connect > Connect to an SMS provider:

Here, choose the most appropriate solution for you. If you don't already have an account with MessageBird or Twilio, you can sign up to one within a few minutes.

You can learn more about each option below 👇

Once you decided which option to proceed with, simple follow the wizard to connect. There is a detailed, provider specific 'how to connect' guide in each article above.

You can adjust your send-from name as needed - the limitations of this will depend on the provider you choose. As a best practice, we recommend that you use the same send-from name for all your communications (transactional and smart texts alike), and that in all cases you test your set up before you go live to avoid disappointment. For further information on send-from names, we recommend getting in touch directly with your SMS provider.

Disconnect

You can only have one SMS option connected at the time. If you'd like to utilise another SMS solution (MessageBird or Appointedd SMS), simply hit Disconnect.

If you do need to disconnect, simply click on Disconnect and follow the flow.

Please note, if you don't have an SMS provider connected to your Appointedd account, you won't be able to send SMS via Appointedd.


Adding and modifying SMS content

Once you have a connection sorted, head to the Email & SMS tab within your Appointedd account to manage the content of any automatic SMS you'd like Appointedd to send.

  • You can send SMS confirmations for your bookings - learn how to set transactional texts up here

  • You can also send SMS as reminders or follow ups - read more on how to adjust smart texts here

  • You also have the option to send direct SMS messages to your customers - more on this here


👂 If you have any feedback we would love to hear it 👂

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