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How to set up a click and collect service
How to set up a click and collect service

Learn how your business could offer click and collect services via Appointedd

Ruta Vareikaite avatar
Written by Ruta Vareikaite
Updated over a week ago

How do I set-up click and collect services?

1. Create a resource - a resource is a bookable calendar which displays your appointments. If you have one business premise, you'll most likely only require one resource, however please read the help guide linked.

2. Create your click and collect service - a service is what your customers will see to book. Name your service, add a duration, and if you wish, include buffers before and after each pick-up slot. The duration can be as short or as long as you like, and by applying buffers you can avoid customer interaction.

3. Publish your booking tools - customise your booking tools and paste them onto your website, link on Facebook or share on Instagram. If you have a website, we recommend using the booking widgets, otherwise use your Booking Page.

I have multiple locations, how will the system know I have stock for collection?

If you have a stock management system and a technical team, you can use our public API to display the order number on the booking. Staff can check the order number and have it ready for collection.

For a less technical solution, we recommend the following two options:

  1. Set the online booking notice to a couple of days. This will give you time to ensure the item is in stock by the time of collection. The notice ranges from no notice to three weeks.

  2. If you send out emails to customers confirming their purchase is ready for collection, include your Appointedd booking link in the content. Customers can click, book a time for collection, and arrive.

Check out our example customer journey below:

If you would like any additional help, drop us a message via the bottom-right chat icon and we'll get back to you asap. We're open 24/7!

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