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Customize the online booking flow that your customers go through, by editing your online booking settings.

How to customize your online booking process

Our file attachment functionality allows customers to upload images or documents during the booking flow.

Block your availability after a specific amount of time in advance of the customer making the booking.

Do you require a certain amount of time before a booking to prepare? Learn how to set the lead time for your services in this guide.

Gather the information you need from your customers when they book online or in-person by adding questions to your online booking flow.

Offer your customers the option to review you privacy policy through your online booking process.

Your booking tools are presented to your customer in their language - English, French, Italian, German, Spanish, Chinese, Japanese and more.

Choose the time increment in which available booking times are displayed to your customers.

Set whether you wish your customers to be able to cancel from confirmation emails.

You may want to adapt your booking flow to ask your customers questions before they visit you in-store or join a virtual appointment

Conditional booking questions allow you to create custom follow up questions that are based on the user's response to the initial question.

Find answers and get help from Intercom Support and Community Experts

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