Appointedd

Customize the online booking flow that your customers go through, by editing your online booking settings.

How to customize your online booking process

Our file attachment functionality allows customers to upload images or documents during the booking flow.

Customer file attachments in the booking flow

How to set the time for which a booking time slot is reserved/held

Block your availability after a specific amount of time in advance of the customer making the booking.

Set how far in advance your customers can book with you

Do you require a certain amount of time before a booking to prepare? Learn how to set the lead time for your services in this guide.

How to set the notice period for online bookings

Gather the information you need from your customers when they book online or in-person by adding questions to your online booking flow.

How to create questions to be asked when bookings are made (including T&C's)

Offer your customers the option to review you privacy policy through your online booking process.

How to link your privacy policy in your online booking tools

Your booking tools are presented to your customer in their language - English, French, Italian, German, Spanish, Chinese, Japanese and more.

Localization: How your booking tools display in different languages

Choose the time increment in which available booking times are displayed to your customers.

Set the time increments to display on your booking widget

Set whether you wish your customers to be able to cancel from confirmation emails.

How to allow customers to cancel their bookings

You may want to adapt your booking flow to ask your customers questions before they visit you in-store or join a virtual appointment

Ask required booking questions before appointments and highlight your terms and conditions

Conditional booking questions allow you to create custom follow up questions that are based on the user's response to the initial question.

How to set up conditional booking questions

Madeline

Ruta Vareikaite

Krissa

Online booking settings

Developer documentation

Find answers and get help from Intercom Support and Community Experts

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