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Booking flow

Everything you need to know about managing booking flows

19 articles
Online booking settings

How to customize your online booking processCustomize the online booking flow that your customers go through, by editing your online booking settings.
Customer file attachments in the booking flowOur file attachment functionality allows customers to upload images or documents during the booking flow.
How to set the time for which a booking time slot is reserved/held
Set how far in advance your customers can book with youBlock your availability after a specific amount of time in advance of the customer making the booking.
How to set the notice period for online bookingsDo you require a certain amount of time before a booking to prepare? Learn how to set the lead time for your services in this guide.
How to create questions to be asked when bookings are made (including T&C's)Gather the information you need from your customers when they book online or in-person by adding questions to your online booking flow.
How to link your privacy policy in your online booking toolsOffer your customers the option to review you privacy policy through your online booking process.
Localisation: How your booking tools display in different languagesYour booking tools are automatically shown in your customers' preferred language, based on their browser settings.
Set the time increments to display on your booking widgetChoose the time increment in which available booking times are displayed to your customers.
How to allow customers to cancel their bookingsSet whether you wish your customers to be able to cancel from confirmation emails.
Ask required booking questions before appointments and highlight your terms and conditionsYou may want to adapt your booking flow to ask your customers questions before they visit you in-store or join a virtual appointment
How to set up conditional booking questionsConditional booking questions allow you to create custom follow up questions that are based on the user's response to the initial question.