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Booking tools and customer experience

Everything you need to know about managing booking flows

51 articles
Managing timezones if your business functions in only one timezoneThis article advises on our best practice for managing your single-timezone business to ensure all parties know what bookings run when.
The new booking tools - Widgets 2.0

Widgets 2.0: Introduction to the newest Appointedd booking toolsLearn how to create and manage your new Appointedd booking tools in embed, popover and URL modes.
New booking tools - Widgets 2.0 (multi-account)Learn how to create and manage the new Widgets 2.0 when a user has access to multiple account
New booking tools - Widgets 2.0 (single account)Learn how to create and manage the new Widgets 2.0 when a user has access to a single account
Pre-filling data in the new widget 2.0Learn how to pre-fill data in embed, popover or URL modes of widget 2.0
Take bookings through Appointedd using QR codesPlace Appointedd's booking tools within a QR code that your customers can scan and make bookings from.
How to make different services available to different groups of customersOffer different services to different people by restricting the booking widgets to show what they require.
How to use custom fonts on your booking widget 2.0Businesses can customise the fonts to display their widget in by adding hosted font URLs to the widget 2.0 settings
FAQ - Widget 2.0Find answers to FAQs and learn about the best practices to make sure your widgets 20 work as required
How to allow customers to book with you through your websiteAllow your customer to make bookings with your business through different booking tools
Tracking events from your Appointedd booking tools with GA4 using Google Tag ManagerLearn how to use custom JavaScript on your website to track events from our booking tools with GA4 using Google Tag Manager.
How Appointedd works with Daylight SavingsWe've taken the stress out of the clocks going back and forward
How to display your availability on your booking toolsFollow this guide to help you set up your availability and ensure that bookings can be made
Booking widgets (legacy)

LEGACY: How to create a legacy booking widget in embed modeLearn how to create a booking widget that you can embed to the body of your website, add to social media or send to customers directly.
LEGACY: How to create a legacy widget in popover modeCreate a booking tool that is in the form of a book now button for your customers to make bookings online
LEGACY: How to send customers directly to a legacy booking widget in URLLearn how to find the unique URL of a booking widget which you can send to customers directly to book from.
LEGACY standard widget: Rendering and pre-filling the data in embed, popover and URLLearn about rendering your legacy widgets and pre-filling data in embed, popover or URL modes.
LEGACY: Generating dynamic booking widgetsStart customizing booking journeys from within your application.
LEGACY: Listening for successful booking and parsing data from a standard booking widgetOn a successful booking, data is passed back using postMessage.
LEGACY: Allow customers to make multiple bookings within one transactionSet up your booking widgets to allow customers to create multiple bookings in one transaction.
LEGACY: Enterprise booking widgetExplore our enterprise booking widget and its functionalities.
LEGACY: Listening for successful booking via enterprise widget and parsing data to GAThis document guides you on listening for events in the enterprise booking widget (i.e. a booking being made) using Javascript.
How can customers make multi-service bookings on Appointedd?
Booking Page

What is a Booking Page?Learn what a Booking Page is and how you can use it for your business.
How to edit and use your business booking pageSet up your business booking page and customize it with your branding, your images and business information.
Online booking settings

How to customize your online booking processCustomize the online booking flow that your customers go through, by editing your online booking settings.
Customer file attachments in the booking flowOur file attachment functionality allows customers to upload images or documents during the booking flow.
How to set the time for which a booking time slot is reserved/held
Set how far in advance your customers can book with youBlock your availability after a specific amount of time in advance of the customer making the booking.
How to set the notice period for online bookingsDo you require a certain amount of time before a booking to prepare? Learn how to set the lead time for your services in this guide.
How to create questions to be asked when bookings are made (including T&C's)Gather the information you need from your customers when they book online or in-person by adding questions to your online booking flow.
How to link your privacy policy in your online booking toolsOffer your customers the option to review you privacy policy through your online booking process.
Localisation: How your booking tools display in different languagesYour booking tools are automatically shown in your customers' preferred language, based on their browser settings.
Set the time increments to display on your booking widgetChoose the time increment in which available booking times are displayed to your customers.
How to allow customers to cancel their bookingsSet whether you wish your customers to be able to cancel from confirmation emails.
Ask required booking questions before appointments and highlight your terms and conditionsYou may want to adapt your booking flow to ask your customers questions before they visit you in-store or join a virtual appointment
How to set up conditional booking questionsConditional booking questions allow you to create custom follow up questions that are based on the user's response to the initial question.