Troubleshooting guides

Follow these step-by-step guides to troubleshoot your problems and get to the bottom of any mysteries

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12 articles in this collection
Written by Madeline, Megan Grant, and Christina Chee

My customers are struggling to complete a payment with Stripe

Find out how to resolve payment issues with Stripe.
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Written by Christina Chee
Updated over a week ago

How Appointedd manages the clocks going back and forward

We've taken the stress out of the clocks going back and forward
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Written by Megan Grant
Updated over a week ago

How to identify what's preventing you from making a booking

If you can't make a booking when you think you should be able to, follow this checklist to identify what's blocking your availability.
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Written by Megan Grant
Updated over a week ago

What to do if Appointedd isn't loading

If you're struggling with load time, follow this troubleshooting guide to identify the problem.
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Written by Megan Grant
Updated over a week ago

Managing timezones if your business functions in only one timezone

This article advises on our best practice for managing your single-timezone business to ensure all parties know what bookings run when.
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Written by Megan Grant
Updated over a week ago

I moved a booking and can't remember when it was originally

If you moved a booking and now need to know when it was originally, you can find that from the emails sent.
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Written by Madeline
Updated over a week ago

I can't move a booking to a different resource

If you want to move an existing booking to another resource and are unable to, it will be due to a factor of your availability.
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Written by Madeline
Updated over a week ago

A booking has been canceled and I don’t know how

Bookings can be canceled by you and your staff or by your customers. Understand and control how and when customers can cancel.
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Written by Madeline
Updated over a week ago

There are spaces left in a group booking, but it's not available to book

This guide will show you how to set up your group bookings correctly to ensure multiple parties can book.
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Written by Madeline
Updated over a week ago

Emails sent from my account aren't being received

If your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
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Written by Madeline
Updated over a week ago

SMS sent from my account aren't being received

If your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
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Written by Madeline
Updated over a week ago

How to take a screenshot

This guide will show you how to take a screenshot and send it to Team Appointedd
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Written by Megan Grant
Updated over a week ago