Troubleshooting guides
Follow these step-by-step guides to troubleshoot your problems and get to the bottom of any mysteries
14 articles
Written by Jubrine Fortuno and Madeline

How to invite users to Appointedd when the email is not being received
Users are invited to create their password and log in to Appointedd via email. If these emails are not coming through, follow this guide.Written by Jubrine Fortuno. Updated over a week ago
My dates and times won't display properly
Read this article to find out why your dates and times aren't displaying correctly to customers and fix!
Written by Madeline. Updated over a week ago
My customers are struggling to complete a payment with Stripe
Find out how to resolve payment issues with Stripe.Written by Jubrine Fortuno. Updated over a week ago
How Appointedd works with Daylight Savings
We've taken the stress out of the clocks going back and forwardWritten by Jubrine Fortuno. Updated over a week ago
How to identify what's preventing you from making a booking
If you can't make a booking when you think you should be able to, follow this checklist to identify what's blocking your availability.Written by Jubrine Fortuno. Updated over a week ago
What to do if Appointedd isn't loading
If you're struggling with load time, follow this troubleshooting guide to identify the problem.Written by Jubrine Fortuno. Updated over a week ago
Managing timezones if your business functions in only one timezone
This article advises on our best practice for managing your single-timezone business to ensure all parties know what bookings run when.Written by Jubrine Fortuno. Updated over a week ago
I moved a booking and can't remember when it was originally
If you moved a booking and now need to know when it was originally, you can find that from the emails sent.
Written by Madeline. Updated over a week ago
I can't move a booking to a different resource
If you want to move an existing booking to another resource and are unable to, it will be due to a factor of your availability.
Written by Madeline. Updated over a week ago
A booking has been canceled and I don’t know how
Bookings can be canceled by you and your staff or by your customers. Understand and control how and when customers can cancel.
Written by Madeline. Updated over a week ago
There are spaces left in a group booking, but it's not available to book
This guide will show you how to set up your group bookings correctly to ensure multiple parties can book.
Written by Madeline. Updated over a week ago
Emails sent from my account aren't being received
If your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
Written by Madeline. Updated over a week ago
SMS sent from my account aren't being received
If your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
Written by Madeline. Updated over a week ago
How to take a screenshot
This guide will show you how to take a screenshot and send it to Team AppointeddWritten by Jubrine Fortuno. Updated over a week ago