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Troubleshooting guides

Troubleshooting guides

Follow these step-by-step guides to troubleshoot your problems and get to the bottom of any mysteries

14 articles
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Written by Jubrine Fortuno and Madeline

How to invite users to Appointedd when the email is not being received

Users are invited to create their password and log in to Appointedd via email. If these emails are not coming through, follow this guide.
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Written by Jubrine Fortuno. Updated over a week ago

My dates and times won't display properly

Read this article to find out why your dates and times aren't displaying correctly to customers and fix!
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Written by Madeline. Updated over a week ago

My customers are struggling to complete a payment with Stripe

Find out how to resolve payment issues with Stripe.
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Written by Jubrine Fortuno. Updated over a week ago

How Appointedd works with Daylight Savings

We've taken the stress out of the clocks going back and forward
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Written by Jubrine Fortuno. Updated over a week ago

How to identify what's preventing you from making a booking

If you can't make a booking when you think you should be able to, follow this checklist to identify what's blocking your availability.
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Written by Jubrine Fortuno. Updated over a week ago

What to do if Appointedd isn't loading

If you're struggling with load time, follow this troubleshooting guide to identify the problem.
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Written by Jubrine Fortuno. Updated over a week ago

Managing timezones if your business functions in only one timezone

This article advises on our best practice for managing your single-timezone business to ensure all parties know what bookings run when.
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Written by Jubrine Fortuno. Updated over a week ago

I moved a booking and can't remember when it was originally

If you moved a booking and now need to know when it was originally, you can find that from the emails sent.
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Written by Madeline. Updated over a week ago

I can't move a booking to a different resource

If you want to move an existing booking to another resource and are unable to, it will be due to a factor of your availability.
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Written by Madeline. Updated over a week ago

A booking has been canceled and I don’t know how

Bookings can be canceled by you and your staff or by your customers. Understand and control how and when customers can cancel.
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Written by Madeline. Updated over a week ago

There are spaces left in a group booking, but it's not available to book

This guide will show you how to set up your group bookings correctly to ensure multiple parties can book.
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Written by Madeline. Updated over a week ago

Emails sent from my account aren't being received

If your customers or resources aren't receiving emails about bookings, we can check the settings of your account to find out why.
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Written by Madeline. Updated over a week ago

SMS sent from my account aren't being received

If your customers aren't receiving SMS messages from your account, we can check the settings of your account to find out why.
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Written by Madeline. Updated over a week ago

How to take a screenshot

This guide will show you how to take a screenshot and send it to Team Appointedd
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Written by Jubrine Fortuno. Updated over a week ago